Help Desk Tech

Have strong organizational, problem-solving, multi-tasking, and time-management skills. I am an effective communicator with a strong understanding of the importance of confidentiality.  I have the ability to work independently and as part of a team. I also have strong written and verbal communication skills, and I am able to work flexible hours.

Last Resume Update June 9, 2014
Address Chicago, Illinois
E-mail lock Locked
Phone Number lock Locked
Resume File CWH-Resume.docx 22.21 kB
Spanish Speaking? No
Willing to Relocate? No
Years Experience 1


SBTC (Saint Benedict Technology Consortium)
Help Desk
Jun 2013 - Jun 2014

Provide onsite support
Research technical problems
Escalate unresolved problems to expedite resolution
Activate and unlock user accounts
Handle incoming customer calls
Create a ticket for all customer inquiries
Perform troubleshooting and problem resolution
Communicate resolution to customer


DeVry University
Network Communication and Management
Jan 2011 - Mar 2014
Harold Washington College
General Education
Sep 2009 - Jun 2011

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