Help Desk Tech
Have strong organizational, problem-solving, multi-tasking, and time-management skills. I am an effective communicator with a strong understanding of the importance of confidentiality. I have the ability to work independently and as part of a team. I also have strong written and verbal communication skills, and I am able to work flexible hours.
Last Resume Update | June 9, 2014 |
Address | Chicago, Illinois |
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Phone Number | |
Resume File | CWH-Resume.docx 22.21 kB |
Spanish Speaking? | No |
Willing to Relocate? | No |
Years Experience | 1 |
Experience
SBTC (Saint Benedict Technology Consortium)
Help Desk
Help Desk
Jun 2013
- Jun 2014
Provide onsite support
Research technical problems
Escalate unresolved problems to expedite resolution
Activate and unlock user accounts
Handle incoming customer calls
Create a ticket for all customer inquiries
Perform troubleshooting and problem resolution
Communicate resolution to customer
Education
DeVry University
Network Communication and Management
Network Communication and Management
Jan 2011
- Mar 2014
Harold Washington College
General Education
General Education
Sep 2009
- Jun 2011