A professional and adaptable individual, I am a dynamic strategist with an understanding of technical issues and diagnosing and resolving technical problems until resolution. With a demonstrated ability to successfully function within a multitasking environment, technical support role, customer relations, and business operations provide me with a solid foundation to effectively contribute to the overall growth and success of the organization.
Bachelor of Science Degree in Industrial Distribution and Logistics May 2006 G.P.A. 3.4
Graduated with General Education Honors
Greenville Utilities Commission (April 2014 – Present) Water Operator 1
I am involved in the treatment of the water supply for Pitt County and the surrounding areas. I work with a dynamic team involved in the purification and treatment of the incoming water to see that it treated and procured to the state and local levels of purity and consumption. Also work with the SCADA computing program that aids in the purification process of the local water and monitoring the overall process and status of the plant.
One Source Communications (2006 – April 2014)
I specialized in technical support and service in key roles in telecommunications area. Primarily working with customers, IT, and carriers on technical issues relating to restoring services with Internet, Networks (Firewall/Routers), Frame Relays, Phone Systems, Local and Long Distance Phones, and Point of Sales.
I am a Level/Tier 2 Support Member. Point of escalation and tier 2 support for customers and internal staff to work on and resolve more technical and complex trouble situations. Repairing most complex and networking knowledge-based IP based systems, VoIP, manage routers, MPLS, Phone lines, Phone System based issues, and Fiber connections. Customers included health facilities, banking institutions, and heavily connection based companies throughout the U.S. Worked with high levels of escalations in carrier markets involving their IT leads, supervisors, and managers.
7 years of excellent customer service and point of escalation skills
Led and created instructional materials and documents for new and existing hires. Helped design internal database efficiency and formation in the repair department along with the supervisor. Created customer documents for on boarding of new equipment at their locations. Created internal training documents used department wide to learn and diagnose trouble issues.
National Waterworks Internship (2004)
I worked in different core areas concerning warehousing, inventory, counter sales, shipping and receiving of goods, and processing incoming products. Allowed for practical application of knowledge learned in the classroom to be applied on the job.
ORGANIZATIONS AND ACHIEVEMENTS
SMEI Certified Professional Salesperson – Distributor Emphasis
East Carolina University Honors Program
Professional Organization of Industrial Distribution (P.A.I.D.)
|Last Resume Update||July 25, 2014|
|Address||Greenville, North Carolina|
|Resume File|| Resume-Official.doc 44.5 kB|