Active Directory Server 2003, 2008, 2012
Desktop Support
Exchange Console 2003, 2010, Office 365
iPhone, Android, iPad, Apple TV
Servers 2003, 2008, 2012
Cable/DSL Routers
Polycom Video Conferencing
Symantec Endpoint Protection and Antivirus
Symantec Ghost
Cisco VPN Client
Cisco AnyConnect
Adobe Creative Cloud Products
Printer / Scanner Support

EDUCATION:
ITT Technical Institute, Duluth, GA
Associate Degree in Information Technology - Computer Network Systems – 2006

CompTIA Security+ Certification – Testing July 2014

EXPERIENCE:
Greystone Technology – March 2014 - Present
Technical Engineer /Junior Systems Administrator
Support small and medium sized companies in all parts of their IT infrastructure from desktop support, remote support, network / server setups and monitoring of backup solutions
Work daily with Active Directory in Server 2012 to setup, create, and edit users, computers and groups, modify Group Policy, and edit Exchange 2010 accounts
Perform desktop duties like software and driver installs, computer builds, new user computer setups, and network connectivity issues for clients such as City of Centennial, SK&T, Amusemints, Urban Villages while also supporting City Council members, “C Level” employees and the Mayor of Centennial, CO
Use ticket and resource programs such as Connectwise and Continuum
Support MS Officexxx-xxx-xxxx
Support Dell, HP, Xerox, Ricoh local and network printer/ copier / scanners for ink replacement, scan to email, driver installation, paper jams, and vendor service and supply requests
Configure mobile devices (iPads, iPhones, Droids, Dell Venues)

Jackson Spalding, Atlanta, GA - November 2010 – March 2014
Systems Administrator / IT Support Specialist
Setup employees in the AD and also in Office 365 Administrative Exchange Portal
Supported Windows XP, 7, 8 and Mac OSX Lion, Mountain Lion and Maverick laptops, monitors, and computers
Supported local and network HP, Xerox and Ricoh printer/ copier / scanners
Configured mobile devices like iPads, iPhones, Droids, and Blackberries along with Sprint Hotspots
Configured, setup, and supported Polycom Video Conferencing and conference room audio / visual components
Lead MS Office 2007 to 2013 migration
Supported MS Officexxx-xxx-xxxx
Supported employees, executives, and company owners in our Atlanta, Athens and Dallas TX office
Performed management duties dealing with vendors, purchasing and project management
Lead the project implementing a new Sprint VOIP phone system
Dell and Mac work environment
Skills: Adobe Creative Cloud, Office 365, Mobile Devices, Mac OSX / Windows OS

Heery International, Atlanta, GA - July 2005 – October 2010
Corporate Computer Support Analyst II
Provided desktop support for Microsoft Office software suites, printers, Dell desktops, Dell monitors, Dell laptops, and various Smart Phones and PDA’s at Heery’s corporate office in Atlanta
Worked with Active Directory to reset passwords, assign permissions, and create and edit users and computers
Used Proxy Master Software for remote desktop troubleshooting, Microsoft Remote Desktop Connection, and also used Numara Track It Help Desk Software
Troubleshot other software such as Cisco VPN Client software and Monitoring tools, and also managed, installed, monitored, and updated Symantec Antivirus Enterprise Version and Endpoint Protection
Re-imaged and created images for Laptops and Desktops using Symantec Ghost Server and Microsoft Sysprep
Also dealt daily with Dell for purchasing, repairing, ordering computer hardware, and scheduling service while using their premier support
Led the XP to Windows 7 Migration in our Raleigh and Denver offices

Adelphia Communications, Canton, GA - September 1999- July 2005
Broadband Technical Support
Provided technical assistance for various email, browser, newsgroup, and web publishing software programs
Troubleshot and resolved issues with Windows XP, Windows 9x, Windows NT, Windows 2000, and MAC operating systems at residential and commercial client locations
Provided PC, MS Office and Printer support for over 50 inside office personnel
PC / Service Technician III
Supported and installed broadband cable modems and coaxial lines to customer’s homes and computers, installed network cards, hooked up personal networks connected with hubs and routers for the cable modem. Checked cable signal and made adjustments for signal levels
Call center environment, answered and resolved over 40 calls per day regarding various computer and Digital cable television and HDTV issues, such as outages and customer concerns

Compaq Computers (Contractor), Alpharetta, GA - June 1999 – September 1999
PC TSE/ Call Specialist Level 1
Answered and resolved over 50 help desk calls to support Bellsouth.Net internet service; issues resolved included Internet connectivity, email, newsgroups, and personal web pages
Supported Windows 9x, NT, and various MAC O/S

MILITARY SERVICE:
US Navy (xxx-xxx-xxxx)
Electronics Warfare Technician Third Class Honorably discharged January 95, Held Secret Clearance. Received National Defense Service Medal

Hobbies and Interest: