IT Technician

Technician II
North Shore Technology - Erie, PA - April 2014 to Present
Monitoring client servers, individual computers, and storage area networks. Remotely manage/administer
client machines and servers. Built custom servers depending on various needs mainly mirroring raids. Installed
IP network cameras at client locations, running cat5 wires, and patching as needed. Imaging client laptops
according to orders. Working with proprietary software including; LabTech RMM, ConnectWise ticketing
software, and Symantec Backup Exec 2012. Deploying software packages. Supporting clients by needs
whether face to face or via phone, customer service expectations were always the most important.
Volunteer Network Administrator
Fortis Institute - Erie, PA - November 2012 to May 2014
College computer network management. Repairing damaged computers, replaced hard drives, video cards,
nic cards, memory, and more. Setup additional computer areas, moved, and imaged Fortis computers.
Installed Fortis software packages and UN-installed old software packages as needed. Spent a couple weeks
assisting a Microsoft Word/Advanced Word class of 40 during my capstone time frame. Helped Networking
curriculum teacher with troubleshooting issues that I had faced, including; ip addresses, routing, and advanced
Free Lance Designer
FreeLance - Girard, PA - April 2007 to January 2014
Designing websites for businesses throughout the country. HTML/CSS coding as well as some PHP coding
with a focus on designing and maintaining company websites and web mastering. Adobe Photoshop skills.
Clients would give detailed descriptions of client needs, I would deliver a design based on their requirements.
My main focus while designing websites was to keep my customers 100% satisfied all the time. Self taught
myself Visual Basic 3-7, starting to jump basic into programming with Visual Studio.
Line Technician
Hanes Erie - Fairview, PA - November 2010 to September 2013
Setup lines, supervised multiple lines, adjusted spray guns for coatings department. Objective was to satisfy
customer count and exceed in quality.
Maple Donuts - Lake City, PA - February 2007 to November 2010
Ran massive bakery, blended formulas, and helped with production.
Fork Lift License
Landscape Foreman
Menne's Nursery - Amherst, NY - January 2003 to January 2007
Supported and lead a landscape crew of 10 installers. Use of heavy machinery and training of company
employees. Teaching proper landscape and company procedures while going above customer expectations.
Associates 3.66 GPA in Computer Information Systems
Fortis Institute - Erie, PA
2012 to 2014
Computer Science
Niagara Community College - Sanborn, NY
June 2005 to April 2006
Comptia A+
The A+ certification demonstrates competency as a computer technician
* CompTIA A+ Certification - Part 1
* Currently focusing on CompTIA A+ Part 2 and Windows 8 exam.
* Very familiar with 95 - Windows Professional 7 / Server 2008 & 2012.
* Technical Support class.

Last Resume Update July 22, 2014
Address United States of America
E-mail lock Locked
Years Experience 4

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