July 2014 – April 27, 2017__________________________BT (British Telecom) – Wipro Atlanta, Georgia
Installation Manager
Manage the progress of MPLS / Circuit Installation orders within committed timelines meeting SLA’s
Communicate with Telecom Suppliers and act as a Liaison between the Customer and Supplier
Recognize and Troubleshoot issues in a timely manner ensuring delivery SLA’s are met
Utilize escalation matrix within and outside of the company to support troubleshooting efforts
Organized and manage multiple projects by utilizing various task management platforms
Use Classic and Tahiti to clear tasks enabling the order to progress to completion
Use PPR and MySD to update orders and clear Actions associated with the Installation Order
Ensure ordered Router reach Unisys, gets Staged and Shipped to Customer on time for Test & Turn-up
Schedule and Facilitate Test & Turn-up of router and circuit and to prep for migration to customer LAN
Managed Accounts: Mars Inc., Nestle, Barclays Bank, BASF, Celgene, Unilever and M+W Group

April 2009 – July 2014___________________________T-Mobile USA Atlanta, Georgia & Tampa, Florida
Retail Sales Lead
Assist Residential and Business customers with the decision-making process of wireless devices & services
Utilize T-Mobile Values to “Right Fit” the customer and deliver results
Ensure Sales Reps meet store goals by reaching sales quotas, complete trainings and product knowledge
Work closely with manager to obtain knowledge in retail store operations and merchandising displays
Floor Coach and Android Subject Matter Expert

June 2007 – April 2009_________________________Endeavor Telecom & Geek Choice Tampa, Florida
Field Engineer / Senior Technician
Represent Vonage and install/repair VoIP Phone service to Residential and Business customers
Connect VoIP service to pre-existing Inside Wire / CPE and make repairs where applicable
Console up to Cisco Routers, Configure ATA / Router and Computers for internet access
Extend D-marc when needed to facilitate install
Upon dispatch, troubleshoot and repair PC’s and Laptops, Networks and Printer configuration
Spyware and Virus cleanup / Data and System Recovery
PC Optimization and Upgrades

October 2006 – May 2007___________________________JPMorgan Chase – Spherion Tampa, Florida
Product Support Specialist / Migrations Financial Consultant
Supply technical and product support to users of JPMorgan’s online financial tool called ACCESS
Interview clients to discover what their financial needs are and then build them into ACCESS
Train clients to use products used in ACCESS such as: Account Transfer, Funds Transfer Initiation, Automated Clearing House and Cash Balances Transaction Reporting
Guide clients through the migration process to assure readiness of their new financial tool

April 2006 – October 2006________________________Computer Generated Solutions Tampa, Florida
Level 1 Technical Support Representative
Receive calls from Honeywell employees and troubleshoot their technical issues
Map Network Drives and / or Printers, fix Secured Email and PKI Certificates, repair all Blackberry issues
Remote into employees’ pc’s using LANDesk
Document, Dispatch Unisys for physical issues and Log all calls using ORACLE

October 2005 – April 2006________________________________________Stream Inc. Tampa, Florida
Technical Support Representative
Answer phone calls on behalf of America Online and apply Member Connect process
Verify account and ask probing questions to troubleshoot and/or assist member with Microsoft Windows, America Online software and give sales pitch at the end of every call

November 2003 – May 2005__________________________3:16 Music Group Inc. Laurelton, New York
Vice President / Chief Operating Officer
Work closely with President/CEO of Christian Music Record Company and carry out vision.
Control everyday operations: Scheduling, Bill Payment, Create and Maintain Company and Artist web sites, develop ideas on Marketing and Promotions, maintain all technical services used by company
Manage five individuals and several artists; distribute responsibilities to meet the company’s needs
Handle Contract, Distribution and Publishing negotiations

May 1992 – November 2003______________________________________Verizon Brooklyn, New York
Field Technician / Lead-Senior Cable Maintenance Splicer
Install, troubleshoot and repair P.O.T.S., Repaired Inside and Outside telephone wire and service from subscriber D-marc to cross-box
Troubleshoot underground & block cable and Subscriber Line troubles from Central Office to subscriber’s D-marc or Termination point
Install and repair special circuits: DSL, Fiber Lines, Modems and Ethernet Cards as required by work order
Spliced Telephone (PIC) and Fiber Optic cable in manholes and aloft
Managed team, time, work load, supplies and company vehicle
D A R E L W A S H I N G T O N

415 Morgan Falls Road • Unit 2201 • Sandy Springs • Georgia 30350
xxx@xxx.com •xxx-xxx-xxxx
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