Great information regarding the make, internal structures and troubleshooting
for cables with different brands.
Fluent and polite communication skills.
Completely customer oriented services.
Great honesty and hard working nature proven through past work experiences.
Great reliability to tackle any kind of work difficulties as per the situational

Experience

Nautilus Hyosung – Atlanta, GA 02/2016 – Present

Field Service Engineer

Responsibilities/Duties – Providing Installation, maintenance and repairs on ATM equipment within assigned area to assure continuation of customer operations and high levels of customer satisfaction. Repair and maintenance on customers IT hardware including POS, PC, Printers, look up terminals, AP’S, servers, network switches, MCC chassis, and hand held devices. Analyze and correct all technical problems on equipment within assigned customer accounts, perform periodic preventive maintenance routine on products and installs modifications to equipment, perform overhauls and maintenance repair as matter of routine and perform modular swaps and unit replacements. Occasional travel, carrying and lifting tool, kit/parts of varying weights (1 – 50bls) including bending/squatting, walking/standing/sitting for prolonged periods; exposed spaces, dust, drafts, and damp areas.

DirectPath - DirecTV, Atlanta, GA 06/2015 – 02/2016

Construction Field Technician

Responsibilities/Duties: Construct and oversee the construction of plant such as IDF Lock Boxes, MFH2 Electronics, Dish installations, hardline plant and cabling, fiber plant and cabling, CATV headend and distribution systems, Data systems, including CMTS, Routers, Switches, and Wireless bridges/access points. Document with POP reading, photos, and marked up as builts for projects and scopes which will be required to sustain the optimal operation hands tools and test equipment including Splicer, Satellite meters, CATV meters, Fiber meters, and PC based test platforms.

ADT, Atlanta, GA 01/2015 – 06/2015

Field Technician (Contract worker)

Responsibilities/Duties: Installed alarm systems, tested, repaired, and serviced electrical and electromechanical equipment and signal receiving centers. Installed, dismantled, and reconstructed equipment required by customer order. Make sure connections, adjustments test operation of all components of each systems to the signal-receiving center is working properly to establish service. Report any defective equipment, Follow safety practice, clean up debris from installation, patched drill holes, and returned unused materials. Update and maintain records as required for each job.

Comcast cable, Tucker, Georgia 09/2014 – 12/2014

Field Technician (contract worker)

Responsibilities/Duties: Servicing residential and commercial customers, setting up new telephone connection as per the customer orders, installed new Internet connections as per orders received in offices and homes. Splitting cables in case of shared telephone and Internet lines repaired and fixed any kind of cable problems faced by the customer. Inspected device operations for malfunctions. Maintained the necessary paper work. Assisted the senior cable technician in installing cable TV lines at customer’s order and advised customers about different tips for long life of the cables.

DirectTV, Columbus, OH

Field Supervisor/Service Technician 06/2008 – 12/2013

Responsibilities/Duties: Servicing residential and commercial customers, servicing the dish, the LNB, the cabling, the receiver’s continuous follow-up to ensure 100% customer satisfaction of installments. Daily communication with customers to ensure equipment is properly working and troubleshooting problems of the systems oversee completion results. Responsible for quality control of equipment installments, monitor individual installations, completion rates and monitoring of customer satisfaction results, responsible for the replacement of cable and telephone jacks as needed.

Responsibilities/Duties: extensive traveling to assigned markets, continuous follow-up to ensure 100% customer satisfaction of installments, daily communication with contractors to ensure equipment availability, manage in excess of fourteen technicians, oversee completion results, responsible for quality control of equipment installments, monitor individual installations, completion rates and monitoring of customer satisfaction results.
Servicing residential and commercial customers, servicing the dish, the LNB, the cabling, the receivers, continuous follow-up to ensure 100% customer satisfaction of installments, daily communication with customers to ensure equipment is properly working, troubleshooting problems of the systems, oversee completion results, responsible for quality control of equipment installments, monitor individual installations, completion rates and monitoring of customer satisfaction results, responsible for the replacement of cable and telephone jacks as needed.

CERTIFICATIONS
DirecTV Connected Home Certification – April 2010
NSC Defensive Driving Course 8.2 Edition – March 2010
Satellite Fundamentals Certification – March 2010
DirecTV Installs and Upgrades – March 2010
Risk Assessment and Prevention (Training)
Customer Service Training
OSHA & Safety (Self Training)

EDUCATION

Morris High School - Graduated: 06/1985

David L. Young

818 Preston Creek Drive, McDonough GA 30253
Phone:xxx-xxx-xxxx E-Mail: xxx@xxx.com