Customer Service

· Willing to take on additional responsibilities and challenges

· Highly motivated, reliable and flexible

· Enjoys service and adapts quickly to changing situation

· Professional known for discretion and processing highly confidential information

Work Experience

Telecom equipment installation and repair Satellite TV Arizona

January 2007 - Present

· Various disciplines including turnkey system installation of satellite TV, CATV, Telco and internet systems, in the hospitality and event services sectors.

· Test circuits, components, network and cable distribution to isolate sources of malfunction, using test meters, circuit diagrams, polarity probes and other hand tools.

· Test repaired, newly installed, or updated equipment to ensure that it functions properly and conforms to specifications, using test equipment and observation.

· Repair or replace faulty equipment such as defective and damaged satellite dish assemblies, wires, set top boxes, router and associated equipment.


Some College, Compassionate Communications Workshops / Osha Life Long Learning.

Sheldon & Associate Customer Service.

For 9+ years Dennis has owned and operated Satellite TV Arizona. A reliable telecommunications structured cabling, equipment installation and service company.

Dennis has supported CATV/MATV/FTG, Pro Idiom, Floodgate and HSIA turnkey technologies in hotels and Multiple Dwelling Units entities for decades.

~ Jones / NCTI certifiication, SBCA certification.

~ Cox Communications Broadband certification.

~ OVI, MVP, FTG & HSIA Accreditation.

Last Resume Update August 16, 2016
Address Cave Creek
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Resume File Dennis-R-Hess-Telco-Resume-8-2016.rtf 2.91 kB

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