Re: information technology services.

Dear Sir/Ma’am,

I am writing to apply for an open position with your company. I have field service experience repairing ATMs, printers, MFPs, and computers including laptops. My computer technical support experience involves deskside, helpdesk, and basic network engineering covering a wide range of corporate environments involving traveling cross country for deployment projects. My experience in different industries would be an asset to your company. Please feel free to call me atxxx-xxx-xxxx.

Sincerely,

Eli Luna

ELI LUNAxxx-xxx-xxxx │ Albuquerque, NM │ xxx@xxx.com

EDUCATION/CERTIFICATIONS

University of Miami, Coral Gables, FL Bachelors of Arts, Psychology, August 1996
Sybex: CCNA Study Guide by Todd Lammle, 640-507
Wincor Nixdorf ProCash 1500xe/2XXXxe (USB) ATM.
Brinks CompuSafe, SmartCash 2400 series, and 7000 series safe vaults.
Tidel series 3 and 4 safe vaults.
Dell DCSE Microsoft Windows 8 Cert ID 3086.
Dell DCSE Foundation 2013 Desktops Cert ID 3114.
Dell DCSE Foundation 2013 Alienware Cert ID 3115.
Dell DCSE Foundation 2013 Portables Cert ID 3116.
Dell DCSE Foundation 2013 Ruggedized Cert ID 3117.
Dell DCSE Onsite Troubleshooting Cert ID 3028.
Telecom Climber certification, Field Wireman School, U.S. Marine Corps.

SKILLS

12 years of experience. Wide Area Network engineering at CCNA level. Field service, call center, desk side support. ATM, safe, printer, and computer repair. Windows deployment and support. Terminal server, Outlook, Lotus Notes, Novell Groupwise, and Netware. Spanish speaker.

EXPERIENCE

Burroughs Payment Systems / Wincor Nixdorf McAllen, TX
Field Service ATM Technician 01/15-04/16.
Repair and install automatic teller machines. Wincor: 2150, 2250, 2350, Cineo C2560, 6000xe cash recycler. NCR 6638. Hyosung 1800. Repair and install Brinks and Tidel safes. Covering area of 3 hour drive diameter. Order, ship, and receive parts. Manage calls via tablet, laptop, and cell phone.

Dell / Starbucks / World Wide Tech Services / F2Onsite! Detroit, MI
Field Service Hardware Technician 01/14-12/14.
Diagnose and repair Dell desktops and laptops. Repair POS point of sale windows based registers. Process service calls, order parts, and coordinating shipping and receiving of parts. Schedule with customers and drive to onsite locations.

Printer Repair Services, co. El Paso, TX
Proprietor & Technician 09/13-010/13
Diagnose and repair MFPs of HP, Konica, Cannon, and Xerox. Managed inventory, ordered parts, ship and receive printers, inspect and test printers upon arrival at customer locations, and utilization of company car, gas card, laptop, scanner/printer, and blackberry to manage service calls.

Precision Documents Solutions El Paso, TX
Printer Repair Technician 06/11-05/12
Diagnose and repair MFPs of HP, Lexmark, Dell, and Brother. Manage inventory. Order parts. Research problems and part numbers in service manuals and online. Ship and receive printers. Inspect and test printers upon arrival at customer locations. Maintain company car, gas card, laptop, scanner/printer, and blackberry to respond to, manage, and close service calls.
ELI LUNAxxx-xxx-xxxx │ Albuquerque, NM │ xxx@xxx.com

Thomas M. Cooley Law School, IT Services Lansing, MI
Computer Technician 05/07-05/11
Wireless network connectivity and printing. Anti-virus and anti-spyware. Operating system and driver updates for Vista and XP. Reset network passwords. E-mail and internet issues. Monitor printers.

Xerox Corporation / CTG Lansing, MI
Printer Repair Technician 05/10-08/10
Diagnose and repair printers in hospital environment. Preventative maintenance checks for about 400 MFPs and fax machines monthly and update database by serial number. Re-supply toner to end users. Manage parts and supplies for on site inventory. Configure LDAP for networked printers.

Pfizer Pharmaceutical Corporation / Sierra Systems Ann Arbor, MI
Field Service Hardware Technician 03/04-09/04
Hardware support and repair for Laptops, Desktops, Printers, and Scanners. Data Migration, Operating System Images, and PC Deployment for windows 2000 and XP. Monitor and Respond to Trouble ticket Queues for resolution within Service Level Agreement with Client. Desktop Support and Virus removal.

Tech Team Global Southfield, MI
Technical Support Analyst 08/03-02/04
Bilingual technical support for Pharmaceutical Research. Palm M500 support for software, functionality, & data transmission. Database access and support for accounts, authentication, & profiles. Dial up connection, configuration, and installation support for hand held computers and windows XP.

BASF Corporation / M2 Systems Southfield, MI
Deployment Technician 12/01-05/02
Member of national traveling team for deployment of 1,200 PC’s at multiple paint manufacturing plants. Windows 2000 Deployment, Lotus Notes 5, VPN configuration, and hub networking. Exposure to NDPS (Novell directory printer services). Web Database Management of “Blue Current”: place orders, create accounts, & generate reports in Excel. Inventory management of equipment and records. Desktop Support for trouble tickets after deployment.

Continental Airlines / EDS / Modis Miami, FL
WAN Technical Support Analyst 03/00-09/01
Network engineering for Cisco Routers & Northrup Grumman Frame Relay Access Devices (FRAD) in the U.S. and over seas locations for Continental and other Airlines.
Outlook support for connectivity, profile configuration, name resolution, and functionality.
Virtual Private Network (VPN) and Remote Access Server (RAS) configuration using Sprint Global Dialer.
Network administration support through Terminal Server and Citrix for user management across multiple domains.
1st, 2nd, 3rd level Help desk support for U.S., Canada, Caribbean, Latin America & Over seas covering hard ware, software, WAN/LAN, & printers.
Unix server support at different airports for CAPS (continental airlines payroll system) by dialing into servers, executing commands to download time clock swipes, reset ports, and stop/start Unix processes.
Printer and mainframe support for agents at airports issuing tickets, boarding passes, and bag tags.
Hardware trouble shooting for Legacy, Windows, and Unix network architectures.
Support of multiple models of printers, computers, time clocks, servers, and web based applications.
ELI LUNAxxx-xxx-xxxx │ McAllen, TX │ xxx@xxx.com

Support of various Continental Applications including: LAXVM, LATSO, IMS, and Infoconnect.
ETM (Electronic Ticketing Machine) connectivity support: Orcas and Touchports used for self check in, bag tags, and boarding passes by passengers and agents at airports around the country.
Vantive ticketing system used for global dispatch of hardware, software, or connectivity technicians.
Transmission of Global notifications for all system wide outages to Continental and EDS upper management.
Call process average was about 50 calls per day.

Wayne State University, IT Services Detroit, MI
Hardware and Technical Support Analyst 05/99-10/99
Installation & Diagnosis of Hardware, Operating systems, and Network printers for 400 stations of PC and MAC on NT 4.0 & Apple Talk LAN. Desktop support for Windows NT 4.0, Mac OS 8.1, Internet, email, Dial-up networking, FTP, OCR, & DHCP ghosting. Managed inbound phone calls, computer training classes, & new employee training.

University of Miami, IT Services Detroit, MI
Computer Technician 01/98-07/98
Desktop support for MAC macintosh, internet usage, email, and OCR optical character recognition.

U.S. Marine Corps Reserve Detroit, MI
Field Wiremanxxx-xxx-xxxx
Military Occupational Specialty 2512 Field Wireman. Rank E-3 Lance Corporal. 1st Battalion, 24th Marine Regiment, 4th Marine Division. Managed infantry telephone communications. Desert Storm veteran deployed to Camp Hansen, Okinawa, Japan, and Subic Bay Naval Station, Philippines. National Defense Medal, Sea Service Deployment Ribbon, Meritorious Unit Commendation, two Expert Marksman awards, advanced bayonet courses, and telecom climber certified.