Seeking a challenging position with a progressive company that will provide opportunities for professional growth.

Profile

Fast learner, team player with over 10 years of field service experience.
Extensive customer service and communication skills
Bi-lingual (Spanish)

Employment

C Squared Systems, Lyndhurst, NJ
Construction Manager
Understand and administer AT&T, Verizon, & Sprint contract and subcontract agreements

Coordinate planning and management to ensure all project activities are executed in accordance with the established contract requirements, budgets and schedules to achieve project completion on time and within budget

May work with the preconstruction team in development of the project

Review and evaluate project documentation relating to planning, site investigation, design, construction and contract administration

Maintain job cost reports, budget and schedule controls

Attend all project-related meetings and report any issues to internal management in a timely manner. Ensure that meeting agendas and meeting minutes are produced and distributed to attendees

Enforcement of safety protocols by the project staff

Work with Accounting to initiate the pay application process and follow up to ensure payment is received in a timely manner

Negotiation, award and drafting of subcontract agreements

Manage and approve submittals, request for information, change orders, material procurement

Coordinate delivery of material and supplies to the jobsite

TEKsystems (Lightpath contractor), Parsippany, NJ
Field Service Technician
Install telecom equipment at customer sites (Cisco 3400, Valere and Lamarche power supplies, battery packs). 
Assure that grounding and power receptacles are functional and up to code. 
Assemble, wire & install electronic components supporting multiple Ethernet & IP Protocols such as 10mb, 100mb, 1,000 mb / GigE, 10GB. 
Install fiber cabling in a safe and efficient manner adhering to standard radius specifications. 
Provision and configure electronic devices per Design Layout Record (DLR) using the most current methods and procedures. 
Work with service activation to confirm all equipment and cabling are functioning within Lightpath standards. 
Obtain light readings on fiber using light meter.   

EarthLink Business Solutions, Hackensack, NJ

7/2014 - Present

8/2013 – 7/2014

6/2001- 2/8/2013
Field Service Technician
Maintain DS1, DS3,OC-3, OC-12, OC-48, OC-192, 1G, 2.5G and 10G equipment with minimal assistance.
Maintain Access Node, Litespan, Turin, Huawei, Infinera, DMXs, AMFs, DDM2000, MUXs, DACS, Anymedia, Marconi, CACS, and power equipment.
Support other departments by providing corrective actions to Trouble Tickets; assist the Network Operations Centers as required.
At customer premises locations identify demarc, install IAD’s (Adtran, Cisco, etc), complete cable terminations, punch down wiring and loop testing.
Install program, and turn-up Hosted VoIP solutions, Cisco, Polycomm and Aastra ip phones.
Protect confidential information; observe vehicle and office safety programs.
Responsible and accountable for maintaining all company equipment operational.
Adhere to scheduled order completion and maintenance time frames.
Support sales reps in opening new accounts and upgrading existing service.
Quickly and effectively solve customer challenges.
Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
Maintenance and repair of our networks/equipment located at Verizon central offices.
On-call bi-monthly 24/7 to resolve any issues within the network or customer outages.

Adelphia Business Solutions, Parsippany, NJ

5/2000-6/2001

Telecommunication Administrator
Provided post-sales support business customers to transition customer from their current provider to ABS.
Accepted on- and off- net resale orders into GUI interface with Verizon.
Received TSR (Total Service Resale) order confirmation from Verizon notifying ABS of ownership of customer then enter into internal system for billing.
Processed Type II leased customer orders involving 50% on net 50% leased facilities from Verizon.
Interfaced with sale, technical sales, switch translations, customer service and NOCs to coordinate service translation.
Acted as a point of contact to customer to define service problems then work with internal and Verizon groups to research and resolve problems.

Education

NATIONAL EDUCATION CENTER, RETS CAMPUS Nutley, NJ

1993

Certificate in Business Operations & Accounting

References Furnished Upon Request