Highly motivated, personable proactive professional. Flexible and versatile – able to thrive in an ever changing fast paced deadline-driven environment, able to maintain a sense of calm under pressure. Technically skilled cross-platform expertise (Win/Mac/Android/iOS).

Objective ___________________________________________________

Seeking a position where a passion for technology and experience in cable installation and customer service can be utilized to deliver spectacular customer experiences through superior product knowledge, and supportive service to maintain unparalleled brand loyalty and long lasting customer satisfaction.

Skills Summary ________________________________________________
Customer Service 
 End-User Training 


Project Planning Multilingual

Cable Installation Technical Support

Networking
 Equipment Installation

Computer Savvy 
 Burglar Alarm System

Fire Alarm System Agents Installation Saling services

Professional Experience _________________________________________________________

COMMTECH 3 – COMCAST CABLE:

Performed all duties of a Field Technician as described below with the addition of new duties as follows 




Identifiedproblemsintheforwardandreturnpathsfromthecustomerpremisesequipment(CPE) to the tap for multiple and bundled services. 


Repairedorreportedallsystemsignalleakagesfoundwhileperformingroutinedutiesinorderto reduce ingress and egress.


FIELD TECHNICIAN – BROADBAND CABLE: 
(COMCAST CONTRACTOR) 


Performed multi-product installations for residential or commercial customers, complete from tap to customer equipment in single and multiple family dwellings and commercial workplaces.

Run coax cable and CAT 5 CAT 6 from attics to any room or out side.


Performedmulti-productreconnects,requestedandnon-paydisconnects,andadditionaloutletsfor residential and commercial customers. 


Installed or removed set-top equipment and/or eMTA in order to provide customer with upgrades or downgrades in service. 


Pre-wired single dwelling units and multiple dwelling units in order to provide "ready hook-up" capabilities at the time of occupancy. 


Performed routine troubleshooting calls and resolve service failures related to any Comcast products. 


Performed customized, non-standard, installations and troubleshoot all residential products,

including Home Theater, in accordance with Comcast's procedures and practices.

Troubleshoot and resolved service failures from the customer premises to the tap with knowledge of basic outage repair to first active device.

FIELD TECHNICIAN – BURGLAR ALARM SYSTEM (AT&T DIGITALIFE CONTRACTOR)

certified Burglar Alarm System Agents and Fire Alarm System agents.Also successfully the 14 Hours FASA Training course # 0800942 and 14 Hours BASA Trainings course # 0800944.Initial Trainings requirement of chapter 489 FS for Burglar alarm agentds and fire system

LOGISTIC OPERATIONS ANALYST – CHENEY BROTHERS INC:

Performed daily audits to ensure safe loading of cargo and proper restraints are used during transport.

Collaborated with drivers and dock loadmasters to plan the route of delivery and to

load cargo according to delivery plan. 


Worked with the Inventory Control Team to verify orders were fulfilled properly and

were correctly staged to be loaded on the right trucks. 


Performed daily maintenance audits to verify trucks were being properly maintained. 


Utilized proprietary software to maintain audit records. 


Employment History ______________________________

CD&L INC. 
Logistic Operations Analyst, 2003 to 2006

COMCAST CABLE 
Cypress comm 3, 2009 to 2012 


CTIS- CABLE 
Field Technician, 2012 to 2014

AT&T-DIGITALLIFE ALARM. Mastec
2014 to 2016

Education __________________________________________________

2001- NCN Senior High HAITI

2002 Miami-Dade Community College
xxx-xxx-xxxx ATLANTIC TECHICAL SCHOOL

Certificates _____________________________________________

Certified Auto mechanic

Certified Burglar Alarm Technician

Certified Triply Play Technician,

Licensed Fork Lift Operator,

Real Estate License

Languages _______________________________________________

English

Creole

French

spanish

References ___________________________________________________

Furnished Upon Request 


Performed daily audits to ensure safe loading of cargo and proper restraints are used during transport.

FRITZNER BELIZAIRE

5924 ITHACA CIR W

LAKE WORTH FL 33463
xxx-xxx-xxxx

xxx@xxx.com