Over 10 years of experience in auditing, installing, repairing, troubleshooting, and performing preventative maintenance on telecom and networking equipment.

Obtained a Secret Level security clearance while to conducting prior military and DOD operations.

Proven communication skills, decision making, and ability to maintain composure during stressful situations.

Experienced at common office and admin work, computer and network planning and design, multi-tasking, maintaining databases, data gathering and tracking, equipment maintenance, and generating technical reports.

Proficient utilizing IOS based software and Microsoft based software such as Excel, Word, and PowerPoint.

Knowledgeable in information security measures, intrusion detection systems, and information system attacks.

Capable of being a contributing member of a team, team leader, and/or able to work independently.

As Maintenance NOCIC of a Wire and Cable Team; performed numerous operations involving installing, troubleshooting, repairing various communication equipment to include hard-line and wireless links.

While deployed, managed day to day operations of a Communications and Electronics Shop (C&E Shop) which provided a highly reliable level of equipment maintenance, developed and maintained inventory database, ordered and tracked movement of parts, and provided weekly progression and statistical reports to superiors.

As an Army NCO, always maintained accountability and responsibility of personnel and critical military assets such as computers, communication equipment, and resources with an estimated value of $210,000.

Provide strong leadership skills for junior enlisted to follow, develop skills from, and progress professionally.

Received Certificates of Training for Comptia Security Plus, Basic Fiber Optics Course, Fiber Optics Technician, Microwave Telecommunication Systems, and NCO Leadership.

Continues to place a high focus on increasing and improving skills and knowledge in the following main areas: Information Technology, Networking, Communication Hardware Configuration/Troubleshooting, Information/Communication Security, and interaction with both high-level management and the end users.

EDUCATION

Business Careers H.S., San Antonio, TX (May 1996)

Microwave Systems Operator/Maintainer (25P), Fort Gordon Signal School, Fort Gordon , GA (Dec 2001)

Associate of Arts in Information Technology and Networking, Axia College of University of Phoenix (Apr 2008)

Bachelor of Science in Information Technology with a concentration in Information Systems Security, University of Phoenix (Dec 2010)

Certificate of Training, CompTIA Security+, ARCENT Signal University (Jan 2011)

Certified Fiber Optic Technician, Fiber-One FOA School #240 (Jan 2011)

Information Technology Specialist (25B), Arkansas Regional Training Institute, Camp Robinson, AR (May 2013)

PROFESSIONAL EXPERIENCE

Advance Connections, INC, San Antonio, TX

Telecommunications / Low Voltage Structured Cabling Technician (SEP 2015 – Current)

Perform on-site telecommunication services for commercial business, schools, and hospitals.

Proficient in installing, terminating, and testing T1, Coaxial, CAT5e, CAT6, Fiber Optics, and grounding cables.

Incorporate supporting structures such as J-hooks, support rings, cable trays, ladder racks, and building communication racks.

Experienced in reading and interpreting low voltage construction plans and job scopes; punching down patch panels; connecting network modems, routers, and switches; submit work orders and documentation reports.

Install, maintain, and demo telephony and data cables in accordance with ANSI/EIA/TIA standards, BICSI standards, and National Electrical Codes as well as national and state environmental, health, and safety policies.

NETVERSANT SOLUTIONS, Houston, TX

Ericsson Telecommunications Field Services Technician (Nov 2013 – Apr 2015)

Contracted by NetVersant to perform remote and on-site maintenance for Ericsson communication towers.

Responsible for performing preventative maintenance; quickly responding to various impairments and outages; understanding current network principals, standards, practices, and testing procedures.

Accountable for meeting set deadlines; troubleshooting, requesting, restoring, and installing telecommunication equipment; ordering and shipping upgraded and damaged equipment.

Obtain, maintain, and protect critical credentials and software tools necessary to remotely access cell tower sites.

ARMY RESERVES, Dublin, CA

Information Technology Specialist 25B (Jan 2015 – Jul 2015)

Installs, operates, and performs unit maintenance on multi-functional/multi-user information processing systems and peripheral equipment and auxiliary devices. Performs input/output data control and bulk data storage operations. Transfers data between information processing equipment and systems. Troubleshoots automation equipment and systems to the degree required for isolation of malfunctions to specific hardware or software.

Configures information processing equipment into required operating configurations. Performs senior operator and systems administrator duties and unit level maintenance functions on assigned computer systems. Drafts program operation manuals and technical program requirements documents. Troubleshoots software using established debugging procedures.

Follow strict military policies and procedures to maintain a high level of security on both a physical and informational level from unauthorized access and use; protecting military operations, equipment, and personnel.

VOLT/VMC, San Antonio, TX

Apple IOS Senior Technical Advisor (Apr 2012 – Nov 2013)

Provide technical support for Apple IOS devices to include various iPhones, iPod Touch, and iPads while maintaining and updating a statistical database; being knowledgeable of various support alternatives; tracking individual product movement within the repair/replacement infrastructure; and increasing personal knowledge of new and current Apple IOS devices, product accessories, and Apple services.

Analyze information provided by customers then troubleshoot and guide customer through simple to complex technical issues with a knowledgeable approach, positive professional attitude, and a well-organized efficiency.

Provide daily feedback to the Team Managers when significant emerging issues that have been discovered.

Teach and educate customers on the capabilities and proper usage of Apple IOS products and services; available customer support options; and the policies and procedures required to resolve individual issues and concerns.

Enrich the lives of Apple customers by providing unparalleled customer service.

ARMY NATIONAL GUARD, Austin, TX

Microwave Systems Operator/Maintainer 25P (Jul 2006 – Dec 2015)

Conduct military operations during state emergencies and other special events with an emphasis in establishing methods of telecommunication and internet capabilities to locations that had lost or had no communication infrastructure or resources.

Duties include constructing, monitoring, and troubleshooting communications such as line-of-site (radio), satellite, and land-line (T1, CAT 5, coaxial, fiber optics) communications.

Conduct routine and preventative maintenance on communication networks and special equipment like the Smart-T tactical satellite, tactical computers, and VOIP devices.

US ARMY, Fort Stewart, GA

Microwave Systems Operator/Maintainer 31P (Feb 2001- Jun 2006)

Install, operate, maintain, and perform preventive maintenance services at the unit level on assigned vehicles, communications equipment, and COMSEC security devices such as the KG series encryption devices.

Ensured that all military policies, procedures, and safety measures were properly followed for the accountability, security, usage, and storage of COMSEC devices and other sensitive items critical for tactical operations and rapid deployments.

Become the designated signal operator for various communication shelters, which offer either SATCOM or radio wave forms of communication.