Explained the various products on sale with a complete understanding and knowledge of the products offered.
Interpreted and validated technical issues, tested solutions, followed-up and escalated examination when necessary.
Selected the correct products or assisted customers in making product selections, based on their needs, product specifications, and applicable regulations.
Worked collaboratively with clients, team members, implementation consultants, and resources across the company to achieve desired results.01/2013 - 07/2013Tecno-Center C.A.Maracay, VenezuelaService Technician
Technical Service Department
Maintenance of different lab instruments
Had a thorough knowledge of the operations of the equipment in company
Managed call flow and responded to technical support needs of customers.
Demonstrated the use of the equipment and confirmed all laboratory technicians were comfortable using the equipment.
Resolved customer issues in a clear, courteous and straightforward manner.
Demonstrated professionalism and courtesy with customers at all times.
Resolved problems with malfunctioning products.
04/2010 - 12/2010Reprocolor Grafig C.A.Maracay, VenezuelaGraphic Designer
Marketing and design of service catalog
Worked closely with clients to identify their needs and challenges and provide solutions-oriented campaign themes.
Collaborated with designers and the editorial team on marketing materials.
Strengthened developmental methodologies by introducing a code quality document.
Edited, toned, captioned and uploaded photographs for news publications.
Photographed high-quality images for both print and Internet distribution.
Education2011-2012Instituto Universitario de Aeronautica CivilMaracay, VenezuelaR.A.T
Radiocommunication Aeronautical Technician
2004 - 2009Instituto Universitario de TecnologiaLa Victoria, VenezuelaTelecommunication Technician
Electricity mention Telecommunication
SkillsManagement of Telecommunication Instruments like Glide Path, Localizer, V.O.R, Of Measurement like Frequency Generator, Spectrum Analyzer, Network Analyzer, Oscilloscope. Networking, Wireless Network, Microsoft Office, Installation and Management of PCs and more.