SUMMARY

A Technician with twelve years of experience in trouble shooting, repairing, testing T1,DS1 and other circuits from Central office to Customer Demarc/CSU. Excellent in Fiber optic testing, Utility Locating,Cable repair, provisioning T1 orders with vendors, customer service, computer operation, and database maintenance, First level escalation, Management and Sales.

EXPERIENCE

Insight Global/Transcore 2/2015-8/2015

(ITS Technician) Responsible for performing onsite or in house servicing, repair, and installation of company products. Product such as Servers, switches, cameras, detectors, controller cabinets, electrical conductors, data conductors, and fiber optic cables. Terminate and run Cat5e, Connecting conductors to equipment to make equipment work correctly and connect electrical conductors to power services to energize equipment. Also responsible for testing all devices to make sure they are working and prepare logs to keep track of field conditions and installation activities as well as train less experienced technicians.

Staff Force/Lu going xxx-xxx-xxxx (Warehouse Associate): Stock and pull orders by forklift Breakdown and restack product from pallets, Product and quantity verification. Package order for shipment. Perform Inventory and part inquiry by computer.

AT&T, Houston, Texas xxx-xxx-xxxx

(Customer Service Technician): Used sophisticated test equipments to find leak in main cable that are located underground in man holes, and aerial. Also responsible for the usage and application of nitrogen on unrepaired cable. Keep detail record of all work activity. Uses computer/iPad to enter or retrieve data. Move and/or lifts material such as ladders, tool and test sets weighing up to a maximum of 100 pounds. Repair and maintain outside cable facilities. Work independently with little supervision drive company vehicle.

(Network Center Technician): Used sophisticated computer work station and system in provision, surveillance, analyzing, administering, repairing, maintaining and testing circuits that are on Cat 5 and fiber optic cable. Performed and coordinated acceptance testing for T1s and other Ciruits. Reviewed and interpreted documents such services orders, circuit diagrams, engineering documents, trouble analysis manuals, translation guides, trouble report history and data from various support and automated test equipments. Coordinated and lead activities with Field Tech and Central office Tech for Provision orders. Worked independently with little supervision with other employees and/or customers in maintenance ,and installation of new and/or existing Circuits, Provisioning of DS0, DS1 Orders.

(System Technician): Used sophisticated test equipment, measuring devices, meters and hand tools in analyzing adjusting, installing, wiring, repairing, maintaining and testing circuits that are on Category 5 and fiber optic cables. Review and interpret service order and circuit diagrams and follow standard practices. Move and/or lifts material such as ladders, tool and test sets weighing up to a maximum of 100 pounds. Repairs and maintains outside cable facilities. Uses a computer to enter or retrieve data drive company vehicle.

MindShare Associates, Houston, Texas 1996 - 2000

(Technical Account Manager)

Qualified, recruited, educated and trained Network Integrators and Computer Resellers (IBM, Meridian Data) with intent to expand Computer Manufactory sales and service of products through the Southern Territory. Also perform technical demonstrations and presentations at Trade Shows and other events. Responsible for sales planning, account management and submitting daily and weekly report electronically.

Completed training on U.S. Robotics, IBM, Microsoft and Meridian Data products.

Acknowledged for highest volume of Resellers signed for VAR programs.

EDUCATION

Southern A&M University; Baton Rouge, Louisiana

Bachelor of Science in Management - Special Emphasis: Marketing and Advertising, Business Finance, Accounting and Economics

SPECIAL TRAINING:

IBM and DOS compatible computers; Windows, NT, Microsoft Office ,Outlook, First Choice, Lotus notes, SmartSuite, U.S. Robotics modems, servers, hubs and Meridian Data products. Also IBM management software. AT&T T1 & HDSL Turn-up and Maintenance, FLM 150/600 & Ring, Fiber Optics 112, Flashwave 4300 Turn-Up , Provisioning Testing Fundamentals

EXTRACURRICULAR ACTIVITIES

Southern University Football Player

Recreational Supervisor - coordinated activities and field trips for youth

Basketball Coach for little league team.

REFERENCES

Gary Johnson, Managerxxx-xxx-xxxx

Victor Taylor, Engineerxxx-xxx-xxxx

Shelton Morris, Retired Medical Supplies Ownerxxx-xxx-xxxx

Eric Meyers, Manager AT&Txxx-xxx-xxxx