* Assist with data processing daily jobs

* Image documents for data storage

* Image computers with Symantec Ghost

* Install and setup laptops, desktops, and printers

* Active Directory and Exchange – add, remove, maintain users and email accounts

IT Computer Technician/Webmaster (on contract) July 2008 – December 2012

Northwest Louisiana Federal Credit Union, Shreveport, LA

* Troubleshoot hardware and software issues with PC/Laptops

* Troubleshoot network and local printer issues, install and configure network and local printers

* Experience with HP network, local and other brand multifunctional printers

* Troubleshoot Server hardware, software issues

* Train end users on any software updates and installs

* Remove viruses, spyware and image computers when needed

* Troubleshoot network issues

* Webmaster for Credit Union -- maintain website with any updates (www.nwlafcu.org)

IT Computer Technician   December 2009 – March 2010

Caddo Parish School Board, Shreveport, LA

* Troubleshoot hardware, printer, and software issues for over 650 Faculty, Staff and Student computers

* Troubleshoot server, wireless, network and server issues

* Troubleshoot projector and audio/video equipment

* Experience with HP network, local and other brand multifunctional printers

* Provide customer service in person and via telephone

* Install antivirus, spyware, malware applications and remove any viruses, spyware and malware

* Experience with Windows XP and Vista environment with Microsoft Office applications 2003-2007

* Train end faculty and staff on educational software and applications

* Image PCs/Laptops with Symantec Ghost

Administrative Computing Specialist November 1999- Oct 2009

Centenary College of LA, Shreveport, LA

* Computer Labs - maintain, update, and troubleshoot any lab computer hardware and software

   issues which consist over 275 computers

* Software ordering and licensing - responsible for pricing and ordering any software used by

individuals in college departments and installation of the software

* Experience with HP network, local and other brand multifunctional printers

* Point of sale systems - Order Point of sale software, hardware and provide technical support

for the Campus Bookstore and Meadows Museum Gift Shop

* Troubleshoot Faculty, Staff and students computers hardware, software, printing wireless and networking

problems

* Installation of Audio/visual equipment -- projectors, Smart Whiteboards, DVD players and receivers

* Install antivirus, spyware and malware applications and remove any viruses, spyware and malware

* Experience with Windows 7, VISTA, XP Professional, Windows 2000, Server 2003 and 2008, SQL  

environment, Exchange server and Microsoft Office 97-2007 applications

* Setup and maintain user email accounts on Exchange server

* Assist with migration of domain users from 2 domains to one

* Experience of Active Directory, group and local policies

* Customer service for computer related issues with Faculty, staff, and students via phone and in person

* Train Faculty and Staff concerning Microsoft Office applications and 3rd party supported software

* Create databases, queries, reports and maintain databases for faculty and staff using Microsoft Access

* Image PCs/Laptops with Symantec Ghost

* Experience with remote desktop, VPN and logmein

Data Processor/PC Technician May 1995-November 1999

Wesla Federal Credit Union, Shreveport, LA

* Troubleshoot PC hardware, software, and network issues

* Troubleshoot Printer issues with local and network printers

* Experience with Windows 95 and Windows 98 operating systems

* Experience with Risc 6000 in XP environment

* Process jobs and reports for departments in credit union

* Balance ATM reports, issue ATM cards to members, and maintain ATM card records

* Create loan forms for credit union to eliminate need for preprinted forms

* Balance and post payroll files

Data Processor/Credit Card Specialist January 1992-May 1995

Bossier Federal Credit Union, Shreveport, LA

* Troubleshoot terminal hardware, software, and network issues

* Troubleshoot Printer issues with local and network printers

* Experience with Windows 95 operating system

* Experience with IBM 36 server

* Process jobs and reports for departments in credit union

* Issue, maintain credit card records and enforce credit card transaction security

* Balance ATM reports, issue ATM cards to members, and maintain ATM card records

* Assist as backup to the ACH and share draft personnel

* Balance and post payroll files

Education

LSU SHREVEPORT, Shreveport, LA, Graduated May 1991

* Bachelor of Science degree with Major in Computer Science * Minor in Business Information Systems