IT Systems Manager

Responsibilities included performing network/server maintenance. Considered the impact on hotel operations when taking actions of coordinating schedules and system down time.
Provisioned, install, configure and maintain Windows Servers (xxx-xxx-xxxxR2), HP networking components, virtualization software, SAN, and Microsoft SQL, Exchange and SharePoint. 
Software managed Ruckus Wireless, WebRoot, Kaseya, Nomadix, Kaseya, Opera, Salto, VMware, Spasoft, DigitalSignage, VNC, Hotwire Room Interface, Stay n Touch, Altiris,
Aerohive WiFi, FedEx shipping, AV Crestron, Signage Studio Infocaster, Join.me, GoToMeeting,
Teamviewer, Server2008/2012, HotSos, Spiceworks Network Monitor, Avaya Site Administration 6.0 VOIP, Windows 10, Office 365 admin, Quickbooks, Symantec Endpoint Protection to Kaseya, Bomgar, Final Cut Pro X and Logic Pro X
Responsible for working with key business area Directors and Managers to determine and coordinate improvements to the information systems, using development resources, (analysts and programmers), based at Carillon Miami Beach.
Maintenance of Avaya PBX phone system
Implements all system backup procedures and participates in recovery operations in the event of destruction of all or part of the operating system or other system components. 

Implemented EMV chip card reader project with Shift4 for Micros and Spasoft credit card transactions for PCI compliance and two-factor authentication.
Worked as lead IT representative during onsite implementation with the authority to identify problems, develop and implement solutions.
Managed an organization of Information Technology Professionals including, but not limited to Business Systems Analyst, IT Project Managers, Telecommunications Managers/Supervisors, System Analysts, Programmer/Analysts, Programmers, I.T. Technicians, Network Technicians, System Administrator, and Help Desk Support Analyst..
Made suggestions for increasing effective of change and growth on iT innovations, customer service and cost reductions.
Provides and supports information system solutions and problem resolutions to meet the business strategy and day-to-day operations of Carillon Miami Beach. 
Completed On-Site installation with certified vendors and IT trainers/ installers and planning their scheduled work with onsite staff.
Responsible for setting up the servers according to Carillon standards for File & Print, Accounting, MICROS POS, third party vendor systems, etc.
Maintained all Mac’s for marketing, boardrooms and business centers. Along with iPads for the spa menu’s and new members.

Managed small / medium projects and business processes with little supervision or guidance.
Provide Property Systems Managers with pre-work requirements including pre-conference calls discussing implementation, ISP, Hardware/Software requirements, Active Directory requirements.
Ensure Property Systems Managers are maintaining proper records (i.e. ensuring that software licenses are in compliance, hardware inventories, etc.)
Train Property Systems Managers in detail on how software configuration and hardware configurations are to be implemented to IT standards.
Audits to ensure compliance on software and hardware configurations, system security, software licenses, disaster recovery, etc.
Ensure hotels are knowledgeable on and following Corporate Policies, Information Security Manuals, Technical SOPs, PCI Compliance, etc.
Maintain and distribute technical standards documentation (i.e. quarterly hardware updates, configuration documentation, etc.)
Built and setup A.V. department for various events.
Ensured IT field-based associates monitor computer and network operations at the property site, backup/recovery functions are performed on scheduled basis and administration functions for hardware, operating and application systems are maintained and completed on consistent basis.
Ensured the compliance of IT policies and standards, thereby protecting company hardware, software and other resources at the hotel
MICROS point of sale system contact for proposals, upgrades, maintenance and escalation issues.
Provide project lead in coordination with Managers, Information Technology/Trainers to hotel management and associate team.
Work in team approach with Managers, Information Technology/Trainers and Sr Manager, Information Technology
Support the Business project leaders at each hotel location in resource requirements, decision making, technology requirements, etc.
Deliver training in an effective way such that the material is understood and applied quickly and effectively on the job.
Ensure customer incurs no delays in onsite implementation that directly affects revenue generation
Specific knowledge with the ability to suggest and communicate solutions to global technology issues and control change management
Has authority to identify problem, develop and implement solutions
Improve profitability through implementation of effective and efficient technology
Produce positive business impacts by maximizing effective use of technology to increase revenue producing opportunities by optimizing the use of technology.
Actively participated in setting team direction and goals
Seeks feedback from others on performance and modifies behavior as appropriate
Acts independently and increases IT leadership skills and knowledge
Ensure the conversion meets planned schedules and creates the least disruption to hotel management team so guest service if not affected.
Provide cutover support as well as training documentation for future reference
Resolve onsite issues regarding installation and refer issues beyond authority to Sr Manager, Information Technology and vendor help desk.
Provide third party vendor issue escalation and resolution assistance
Coordinate future version upgrade with vendor and hotel for implementation and training
Assist in pilot testing of new products as needed
Reports on and maintains a record of actions taken to resolve operational problems. Monitors and tracks the various information systems/LAN to determine the systemic cause and resolution of problems, as well as to develop trends. Provided level 3 support as subject matter expert
Displays understanding and skills to provide application, infrastructure and technology systems guidance, direction and services to field-based IT professionals in the efficient use of new business systems/applications.
Develop and maintain positive relationships with key vendors’ technical counterparts (i.e. Micros-Fidelio, HP, Microsoft, etc.)
Recommend enhancements based on changing technology while maintaining methods and standards consistent with Marriott International IT values.
Establishes and administers an Information Technology Department budget that meets client requirements and the business strategy of Carillon Miami Beach. 

Provide and assist in end-user support for solving technical problems and accomplishing daily task ensures the orderly and effective planning and implementation of new equipment and technology. 

Maintains as-built diagrams and updates documentation to record new equipment installations and changes to network/system configurations. 

Negotiates and maintains information systems maintenance and service contracts. 

The Polo Club of Boca Raton
2/12 - 5/15 Boca Raton, Fl.
IT Supervisor

Maintained the Club’s information and technology systems by investigating and resolving software and
hardware problems of computer users. This position was also responsible for setting up meetings and Club
events with required computer and/or audio/visual equipment according to the Banquet Event Order
(BEO.)
Responsibilities include, but are not limited to:
• Ensuring that the network physical layer: cables, hubs, modems, network cards and other network
devices are operating correctly.
• Installs, manages and upgrades network operating systems and network protocols, such as TCP/IP and
SPX/IPX and Shoretel VOIP.
• Performs administrative functions on the Club’s local area network and the Club’s LOB (Line of
Business), including user access, IBS POS, file management, VMware 5.5, Exchange, Active Directory, DHCP and resource sharing and system security. Installed and configured vlans for Ruckus wi-fi system.
• Set-up user accounts and e-mail.
• Assisted with the disaster prevention and recovery plans through systems documentation, authorized
usage policy, anti-viral strategies and backup procedures.
• Used Agile methodologies to administer, upgrades and service for voice communication systems.
• Answered, evaluated and prioritized incoming telephone, voice mail, and email and in-person requests
for assistance from users experiencing problems with hardware, software, networking and other
computer-related technologies.
• Interviews user to collect information about problems and leads user through diagnostic procedures to
determine source of error.
• Determines whether problem is caused by hardware such as modem, printer, cables, or telephone.
• Handles training of new employees for software and network access.
• Sets-up all meetings and club events according to the BEO ensuring that all required equipment such
as computers, projectors, screens, AMX system and audio/visual items are properly placed. Also setup sound system where needed and audio equipment.
• Responsible for being present during Club events to operate equipment and to ensure that the
show/presentation runs smoothly.

This position entailed the management of professional-grade audio equipment and visual presentation systems such as lighting, PowerPoint projections, etc., and coordination with event managers to ensure that all needed systems have been provided, installed, and tested.
Responsibilities include, but are not limited to:
• Manage inventory of all audio and video equipment.
• Ensure all equipment is well-maintained and operable for all events.
• Install all applicable hardware and/or software enhancements and upgrades to ensure highest quality of all systems.
• Coordinate and setup equipment needs with event managers.
• Set up, test, and operate systems during events and presentations.
• Run lighting systems.
• Manage Club-wide AMX system (integrated digital video and audio).
• Operate and manage professional-grade sound mixing board.
• Perform digital video editing as needed.
• Work with vendors on equipment and software maintenance programs.
• Sets-up all meetings and Club events according to the BEO ensuring that all required equipment such as microphones, computers, projectors, screens and audio/visual items are properly placed.
• Responsible for being present during Club events to operate equipment and to ensure that the show/presentation runs smoothly.
• Responsible for breaking down all equipment for meetings and Club events at their completion.

Hilton Resorts World Casino & Cruises 7/11 - 2/12 Miami, Fl.
IT Manager

Performed new user computer terminal setup, provide phone and deskside support for a
variety of issues. Setup embarkation and support for ship check-in procedures, created new emails via Exchange, installed and performed troubleshooting for Salesforce, Cisco 7945 & 6921 VOIP phones, Citrix receiver via Ariba, Seaware, Opera, DRS, SAP and Fidelio reservations software along with Symantec Endpoint Protection AntiVirus software, maintaining of KACE server ticketing system, Barracuda Web Filter, LMS I-Series, ADP Communication Monitor/Time clock server, creating security files, static i.p.’s, setup Webex videoconferences and ip video system, configuring/maintaining network/personal printers, kiosks, card printers and scan to email for all corporate office users. Maintained hardware inventory database.
Performed shipping and receiving duties and purchasing via Ariba Buyer/Supplier for the resort casino locations and office IT supplies with daily interaction with vendors. Also reset passwords and created/deleted users in Active Directory also added users to groups. Performed remote weekend support via Teamviewer, GoToAssist, JoinMe, VNC and LogMeIN.

Education

The Academy of South Florida - CompTia A+, Network+, Security+ certifications - 2012
VMware Certified Associate certification - VCA-DCV - 2014
VMware Certified Professional (VCP) - PC Professor – 2014
VMware Horizon 6.0 certification - 2016
Broward College - MCSA - Network Server Administration Technical Certificate – 2016
Project Management Institute – Certified Associate in Project Management student(CAPM)
Scrum Alliance Certified Scrum Master Certification 2017
Broward College – Microsoft Project 2016 Certification - 2017