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Objective

To obtain employment with a company that offers advancement for determined and loyal employees with a Telecommunications, Healthcare and Military background. I’ m also interested in a company that seeks a detail-oriented, assertive, and results driven employee.

Qualifications

· 9 years of Customer Service skills

· Exceptional knowledge in Federal, and State FMLA, STD, WC laws

· Great knowledge in computer systems Juris, Tams2,

· 10 years of Healthcare experience

· Exceptional 8 years knowledge in patient care

· Managed operations in logistics in Petroleum Company

· Golden Key Honor Society/Wayne State University

· 8 years knowledge in SAP, Scada, Remedy, SharePoint

· Firearm Proficient on 9mm, 45mm, 50cal, M1, M4, 308

· Supervised, trained and evaluated a team of up to 12 Petroleum Supply Specialists.

· Cisco VOIP, VOSIP certified

· Proficient on Cisco, Crestron, AMX, Polycom and Tandberg conferencing systems

· Active JPAS security clearance

· Department of Defense COMSEC Certified

· Comptia A+ experience

Certifications

· Active JPAS Security clearance 2015

· RHIA Coding Certified

· Comm Train and Rescue Certified/NATE

· RF Certified

· Certificate of Training- Combat Life Saver Course, United States Army, Camp Grayling, MI, 2005 Certificate of Training- Petroleum, Oils and Lubricants Common Task Testing, United States Army, FT. Lee, VA

· Certificate of Training- Ammo Handlers Technical Transportation Course (AMMO-62), United States Army, Camp Atterbury , 2006

· Certificate of Training- 5-Ton Forklift Operators Certification, United States Army, FT. Lee, VA, 2006

· Certificate of Training- Technical Transportation of Hazardous Materials Course (HAZMAT-10), United States Army, FT. Lee, VA, 2006

· Certificate of Training-Surgical Technician, United States Army, FT.Lee, VA 2006

Education

· 2015 – Present New Horizons Computer Learning Systems

Study: Security+ CCNA, CEH

· 2006 – 2009 Wayne State University

Study: Bachelor of Business Administration

· 2000 – 2004 Crockett Technical Vocational High school

Diploma

Cisco Systems certification

Employment

November 2015- Present Network Enterprise Center/Detroit Arsenal

Network Technician

Hours-40

I currently work as a Network Engineer on SIPRNet, and NIPRNet network systems. I

provide network implementation, support and troubleshooting services related to Cisco and Avaya voice technologies. I installed and configured server racks in server farm including patch panel, server, and other secured technologies for Cat6 cable. I Maintain constant contact with customer staff to ensure that services conform to customer requirements. Providing a broad range of services in the assessment of customer's data/voice network infrastructure requirements; including Cisco's Data Center products. Services provided include in-depth knowledge of the customer’ s (Department of Defense) infrastructure and configurations. Thorough End-to-end QOS knowledge across Cisco LAN/WAN infrastructure. Engage with other divisional engineer resources to provide the appropriate resolution for our customers.

July 2015- November 2015 Department Of The Army/Detroit Arsenal

Systems Administrator Technician

Hours-40

As a system administrator for the US Army I coordinate, test, run and troubleshoot video conferences for the military’ s high ranking officials. I provide Scheduled VTC conferences for AMC headquarters and Pentagon through web meeting equipment. Prior to scheduled conference or web meetings I provide technical support for point to point and bridge setups. I operate crypto keying functions on equipment for secure video teleconferences. I secure the most used systems which are Polycom systems to ensure that alias and IP are in the corrected format. Once dialed into the secured conference using a COMSEC pin to gain access to the bridge I conduct an Audio and visual check with far site. I also conduct preventative maintenance on all systems including but not limited to changing Gatekeepers for Polycom, AMX, and Tandberg systems.

December 2014-April 2015 Integral Blue

ITS Technician

Hours-40

I worked as a ITS Technician which is the Intelligent Transportation Systems communication for MDOT. I Conducted site survey and estimated the materials to be used in Project. I also supervised on-going project which involves laying-out of pipes and copper, fiber optic wiring installation. I also handled different types of CCTV Cameras such as Mini dome, Bullet camera, Conventional camera, PTZ camera and also Card reader. I was Responsible for the installation and commissioning of ( CCTV ) Closed Circuit Television and Card reader Set-up for the (MTISC) Michigan Intelligent Transportation System Control room. I also Climbed towers exceeding 500 ft. for microwave installation and realignment.

January 2012- December 2014 Bluestream Professional Services

Lead Tower Technician

Hours-120

My job was to Perform Cell Site Management throughout Michigan, Indiana and Wisconsin for AT&T, Sprint and TMobile. I performed construction new site builds on self-support, monopole and rooftop tower erections exceeding 500 ft. Duties include complete UMTS overlays, running coax, proper jumper installation and ice bridge construction. I performed R.E.T installation and termination of lines and maintenance of antennas and jumpers as well as troubleshooting. I worked on GSM upgrade projects and LTE networks. I Analyzed network coverage to ensure continuous communication and network integrity. I made recommendations to engineering for improving network coverage and implementation.

August 2012-August 2013 Sedgwick CMS

Claims Specialist

Hours-37.5

My duties are to explain State and Federal laws and regulations for Short-term disibility, Workers compensation, and FMLA claims. I work with employees from Chrysler, American Axle, Alison Transmission, Philips Electronics and Chicago Public Schools. I file claims for employees as well as update employees claim with personal, financial, and medical documentation. I correspond claims with examiner for any return to work, approval, and denial dates. I assist and explain the company’ s policies for any leave, vacation, and insurance to employees. I also assist customers, and employees with filing General and Auto Liability claims for over 250 of insured companies.

August 2005– July 2009 US Army

Petroleum Supply Specialist

Hours-Reserve Status

I have experience with daily preventive maintenance checks and services, recirculation and visual inspections of petroleum, Aqua Glow and Mila Pour Petroleum testing. Maintained, gauged, annotated and accounted for mass amounts of (POL) JP8, DF2 and MOGAS. I Selected and submitted samples of different high grade fuels to laboratory for testing. I performed petroleum and water accounting duties, which included checking the bottom water sediments in fuel. I also managed teams of soldiers in multiple Operations associated with petroleum and water distribution system and multi-product pipeline systems.

November 2004– July 2012 Sinai Grace Hospital

Patient Transporter

Hours-40

As a transporter I assisted emergency and non-emergency patients who arrive at the hospital for an operation or other procedure including MRI, XRAY, CT SCAN. They may help the patient from a vehicle and transport him or her to the proper room from the hospital lobby. I helped clinical staff with moving current patients to and from beds, wheelchairs and stretchers, and with taking the patients to various areas of the hospital. I also took deceased patients from room to morgue. After discharge, I escorted the patient in a wheelchair from his or

her room to a vehicle.

References Available Upon Request