Product Support Technician

Looking to better myself and my career .

Last Resume Update June 9, 2014
Address Vinita, Oklahoma
E-mail lock Locked
Phone Number lock Locked
Resume File Resume-Jerry-J-Williams.pdf 34.96 kB
Spanish Speaking? No
Willing to Relocate? No
Years Experience 2.5


Rocket Gaming Systems
Product Support Technician
May 2012 - Current

Providing Level II remote technical support for various casino gaming software titles and servers.
Conducting User Acceptance Testing (UAT’s) on multiple server/client software components and
reporting any noticed defects. Reviewing all documented platform, component, and software
installation/upgrade procedures and providing feedback to developers should issues arise.

Rocket Gaming Systems
Customer Service Representative Team Lead
Jan 2010 - May 2012

Supervisory Role of fast-paced call center environment, responsible for maintaining, training and scheduling of personnel pertaining to my shift.

Rocket Gaming Systems
Customer Service Representative
Jan 2006 - Jan 2010

Fast-paced call center environment where I was responsible for providing first-call resolution whenever possible, keeping accurate records of all incoming/outgoing calls, and escalating/resolving
issues in an orderly fashion.


Northeast Technology Center, Afton Campus
Business MGMT & Computer Repair
Aug 2005 - May 2006
Northeast Technology Center, Afton Campus
Computer Information Technologies
Aug 2003 - May 2005
Bluejacket High School
General Education
Aug 2001 - May 2005

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