Providing Level II remote technical support for various casino gaming software titles and servers.
Conducting User Acceptance Testing (UAT’s) on multiple server/client software components and
reporting any noticed defects. Reviewing all documented platform, component, and software
installation/upgrade procedures and providing feedback to developers should issues arise.

Supervisory Role of fast-paced call center environment, responsible for maintaining, training and scheduling of personnel pertaining to my shift.

Fast-paced call center environment where I was responsible for providing first-call resolution whenever possible, keeping accurate records of all incoming/outgoing calls, and escalating/resolving
issues in an orderly fashion.