Looking to better myself and my career .
|Last Resume Update||June 9, 2014|
|Resume File|| Resume-Jerry-J-Williams.pdf 34.96 kB|
|Willing to Relocate?||No|
Product Support Technician
Providing Level II remote technical support for various casino gaming software titles and servers.
Conducting User Acceptance Testing (UAT’s) on multiple server/client software components and
reporting any noticed defects. Reviewing all documented platform, component, and software
installation/upgrade procedures and providing feedback to developers should issues arise.
Customer Service Representative Team Lead
Supervisory Role of fast-paced call center environment, responsible for maintaining, training and scheduling of personnel pertaining to my shift.
Customer Service Representative
Fast-paced call center environment where I was responsible for providing first-call resolution whenever possible, keeping accurate records of all incoming/outgoing calls, and escalating/resolving
issues in an orderly fashion.
Business MGMT & Computer Repair
Computer Information Technologies