Work History:

D&J Cable Contractors
May 2014 - June 2016 Technical Operations Manager

I was ultimately responsible for overseeing all field operations for the Wilmington, NC market. This included but was not limited to material procurement, holding weekly meetings with the CMT team at TWC, disciplinary/corrective actions involving employees, and assisting the field supervisor in alleviating customer concerns or issues. I was responsible for a team of 10+ installation technicians and a field supervisor. I enjoyed a great relationship with my group, where my abilities to motivate individuals and my willingness to jump into the trenches with the techs earned myself much respect among the subordinates. One of my main functions was to focus on the performance metrics of our techs and compile spreadsheets detailing these numbers. Initial setup of all office computers and our wireless network

Time Warner Cable
May 2013 - April 2014/Network Maintenance Technician
July 2010 - May 2013/Installation/Service Technician

Responsibilities included: Installing, troubleshooting, and repairing phone, internet, and cable services in the Greensboro market.

In May 2013, I was promoted to Network Maintenance Technician, transferred to a bucket truck, and given the duties of resolving area-wide service issues, conducting preventive maintenance measures on our outside plant, as well as working with service technicians to address individual customer concerns related to the network.

D & J Cable Contractors/Broadband Service Technician
October 2008 - June 2010

I worked in the Louisville Metro area of Kentucky, and also the southern region of Indiana, as a Broadband Service Technician. I worked to repair problems associated with subscribers’ internet, cable TV, and digital phone service. I performed routine maintenance on service related equipment such as modems and cable boxes and also replaced coaxial cable where needed.

W.D. Osborne Construction Company/Delivery Driver/Construction
September 2007 - October 2008

I was responsible for the operation of the company’s dump truck and logistical coordination of delivery of materials to the job sites was my primary function. I also assisted with various construction duties related to the building and remodeling of high end homes in the Durham/Chapel Hill area of North Carolina. I traveled to each of the job sites where our crews were working and delivered raw products. I worked closely with management to assure that proper safety and procedural measures were being followed.

Gold’s Gym of Graham/Fitness Consultant
July 2005 -September 2007

My role was to advise clients of the many different methods of attaining their personal health goals, and also to assist prospective clients to gain membership. In my down time, I was responsible for keeping track of the cash register and all membership dues paid in cash. I did cleaning of the front desk and office areas and aided personal trainers with their individual training sessions. I also provided our members with nutritional advice, and prepared flavored protein shakes including pretty much every health supplement known to man. This required an immense knowledge of the human body, as well as some physiology and nutritional science. I thoroughly enjoyed helping others achieve their goals and to push themselves past their perceived physical limits.

All Pro Auto Parts August 2001-July 2005/Delivery Driver/Front Counter Sales

Operation of our delivery truck, front counter sales, and product procurement were my main functions at this automotive parts store in Hillsborough, NC. I exercised my knowledge of automotive systems by helping customers in some instances to troubleshoot their issues, and by providing or ordering the piece needed for the proper repair of their vehicle. I operated the cash register at our store, performed inventory and special orders, and also worked with local repair shops to retrieve and deliver the desired products.

Education:

Eastern Alamance High School August 1998 - October 2000

Alamance Christian School October 2000 - May 2001/Graduated with HS diploma

Alamance Community College 2001 - 2002/Earned Real Estate Certificate