EDUCATION
ICM-Institute of Computer Management
Associates Degree in Computer Science.
New Horizons
Microsoft Certification Desk Side System Technician (MCDST)
Future studies include A+ Certification in September 2014.
EXPERIENCE
GCRTA October 2013 to April 2014
IT User Support
Provide on-site/offsite coverage, phone support.
Wrote procedures on how to track any new users, computer moves and phone changes.
Upgraded MS Office 2013 to over 450 pcs.
Provided Level 1 and 2 support escalated to Level 3 via Help Line Ticket system.
MCPc Technical Support March 2012 to October 2013
Configuration Lab MCPc Cleveland, Ohio Tuesdays & Thursdays
Unbox, setup, configure and test software on 30-40 Dell PC’s per customer specs.
MCPc Technical Support
Summa Western Reserve Hospital Cuyahoga Fall, Ohio
PC Support Tech Mon-Wed-Fri Coverage
I imaged and deliver computers to end-users.
I provided service and hardware/software support as needed.
I provided desktop support as well as phone support for end users.
Desk Side Support/Contractor Opportunities May 2011 – March 2012
Mercy Hospital Lorain, Ohio (Consultant through K-Force, Inc.)
Team Lead with the roll-out of a major hardware and software EPIC project.
I imaged and deliver computers to end-users.
I performed upgrades and provided service and support as needed.
CLEVELAND CLINIC AFFILIATED HOSPITALS June 2009 – May 2011
Marymount/South Pointe Hospitals, Garfield Heights/Warrensville Heights, Ohio
(Consultant through K-Force, Inc.)
Team Lead responsible for staging, imaging, deploying, and testing clinical workstations
using SCCM.
Apply Cleveland Clinic image and labels per Cleveland Clinic standards.
Provide desktop as well as phone support for end users.
Installed Biometric Fingerprint readers on all clinical workstations.
Alcoa, Inc. Newburgh Heights, Ohio October 1988 – May 2009
IT Desk Side Support
Team Lead responsible for troubleshooting hardware, software, network and PC problems for approximately 900 end users.
I provided Phone Support for all end-users.
I was in charge of break/fix and software support for rollouts and imaging of devices.
Handled different areas of the facility along with A-H-S-X and Y-Plants; including periodic off-site hour's on-call support which was recognized by the organization.
Handled outside sources in the Midwest Region remotely and the Barberton areas.
Backup for the Security Administrator and Communications Team.
Backup Helpdesk/Desk Side Support Refreshed PC's.
Maintained the Asset Management database throughout the facility as well as outside resources through Remedy Ticketing System.
Handled the Monthly on-call rotation phone.
Network Administrator
Protect organization's value by keeping information confidential.
Maintains network performance by performing network monitoring and analysis.
Troubleshoot network problems; escalating problems to vendor.
Secures network by developing network access, monitoring, control, and evaluation; maintaining documentation.
Hardware Technician
Responsible for installing, troubleshooting and repairing HP4SI, HP5SI LaserJet printers, Zebra Barcode Label printers,
Install and update 3374 Controllers
Install WYSE Terminals
Skills
Operating Systems
Windows 7
Windows XP
Windows 2000
Windows NT 4.0
TCP/IP
VPN Wireless
DOS/VS and VSE
OS/MVS
TSO
CICS/DLI
VTAM
JES2
SMS
VM
Active Directory
Personal Computers
IBM Desktop/Laptops
Dell Desktops/Laptop
HP Desktop/Laptops
HP Tablets
Break Fix
Software
MS Office 2007
MS Office 2010
MS Office 2013
Word, Excel, Visio
Software
PowerPoint
Outlook
Remedy (ver. 6.0)
Oracle
Citrix
Adobe Acrobat
JD Edwards
Photoshop
Altiris Delivery
Symantec
Norton Antivirus
EPIC
PeopleSoft
Lotus Notes 8.5
Siebel
HEAT
SCCM
Help Line
PC Printers
HP
Lexus
LexMark
Dell
Zebra Barcode Label
Other
NCR
Wyse Terminals
| Last Resume Update | June 9, 2014 |
| Address | United States of America |
 Locked | |
| Phone Number | Locked |
| Spanish Speaking? | No |
| Willing to Relocate? | No |
| Years Experience | over 25 years |