Self-motivated, take initiative whenever possible, and work well with coworkers
Great team-player, yet can work independently with no supervision
More than nine years of management and supervisory experience
Learn quickly and work well under pressure
United States Navy/Operation Iraqi Freedom Veteran

EMPLOYMENT HISTORY:

October 2013 to Present
Position: Systems Engineer Buckeye CableSystem Toledo, OH
Duties:

Maintaining and repairing cable television headend equipment such as network switches, multiplexors, satellite receivers, satellite dishes, and Edge QAMs
Planning and deploying numerous upgrades to existing network and video infrastructure.
Maintaining and repairing individual hub-site equipment, such as fiber optic receivers and transmitters, sweep equipment, monitoring equipment, and Edge QAMs.
Coordinating with Network Surveillance, IP Engineering, and Field Technical Operations to identify, assess, and repair wide-spread service issues
Fulfill 24 hour a day on-call support for all cable television and DOCSIS return path service and equipment.

July 2012 to October 2013
Position: Tier II Technical Support Specialist Buckeye CableSystem Toledo, OH
Duties:

Providing second-level troubleshooting for Internet, Cable Television, and Telephone issues for residential/commercial customers and service technicians
Handles escalated technical issues
Investigating and resolving repeat, ongoing, and advanced service issues for residential customers
Coordinating with Network Surveillance, IP Engineering, System Engineering, and Field Technical Operations to identify, assess, and repair wide-spread service issues
Provides back-up for Call Center Supervisors
Troubleshooting and administering web and e-mail hosting services/processing DNS record changes for commercial customers
Perform Quality Control tracking and reports for Tier I agents, Installers, Service Technicians, and other departments such as Sales and Billing.
.

March 2010 to July 2012
Position: Technical Support Specialist Buckeye CableSystem Toledo, OH
Duties:

Working in a call-center environment troubleshooting Internet, Cable Television, and Telephone issues for residential customers and service technicians
Performing follow-up calls for installation and service appointments
Configuring and troubleshoot e-mail clients such as Outlook and MacMail
Troubleshooting general PC, printer, and networking issues

July 2006 to March 2010 Toledo Core Supply Toledo OH
Position: Inventory Specialist/Warehouse Supervisor
Duties:

Maintain and control inventory of over 500,000 Engine Control Modules for all foreign and domestic automobile makes and models
Quote, package and ship orders valuing between $500 to $500,000, to customers in all 50 states, U.S. territories, and 12 foreign countries spanning three continents
Supervise warehouse staff of three in day-to-day operations

September, 2005 to July, 2006 Eagle Truck Wash Stony Ridge OH
Position: Shift Supervisor
Duties:

Supervised crews of up to nine people, ensuring cleanliness of semi trucks, trailers and personal vehicles, wash-bays, restrooms and lobby
Handled various cash, credit card and major logistics company charge account transactions, totaling between $1500 to $4000 per eight-hour shift
Controlled daily man-hours to ensure that labor percentages stayed in line with company requirements
Performed repairs and routine maintenance on all equipment

Further employment available upon request

EDUCATION:

2006 to 2009-Graduate Owens Community College Perrysburg OH

Associates Degree of Business and Information Systems/Concentration in Networking and Information Systems Support.

With Honors

GPA: 3.23
xxx-xxx-xxxx-Graduate University of Phoenix Phoenix, AZ/Online

Bachelors of Science-Management

GPA: 3.65

REFERENCES:

Upon Request