EDUCATION

Seminole High School 06/2009

Sanford, Florida

High School Diploma

WORK EXPERIENCE

SquareTrade 09/2015 – 01/2016

Orlando, FL

Assist customers with the claim filing process, including approving and denying claims

Find and deliver solutions to common problems with consumer electronics, including creative problem solving as part of the claim-filing process

Enter and maintain detailed and accurate customer notes

Performing repair diagnostics – on TVs, devices, electronics, and other gadgets over the phone

Diagnosing computer related issues whether software (OS, Bios, Applications, Drivers) or hardware (Power supply, Motherboard, RAM, Optical drives, Video Card/GPU, Sound Card, Harddrive Ect.)

Provide technical assistance on various other electronic devices

Search for local repair shops within 40 mile radius

Setup repairs whether local or mail in

Contact local contractors for setup of various electronics and appliances

Technical Adviser | Customer Service—

Elfresh Enterprise Technology LLC (xxx-xxx-xxxx) 10/2013 – Current

Sanford, FL

Finding creative solution for hardware malfunctions on miners

Creating and assembling custom miner hardware for customers

Finding errors in mining software values/programming

Mining for cryptocurrency

Keeping customers up to date for cryptocurrency

Providing recommendations/advice for cryptocurrency, mining hardware/software and functions

Roadside Assistance —

Ultimate Staffing 04/2015 – 08/2015

Orlando, FL

Receive inbound calls from National/Enterprise car rental customers and diagnose mechanical issues

Dispatch/Relays all appropriate data to drivers

Enter and maintain detailed and accurate customer notes via the Salesforce

Performing repair diagnostics – on TVs, devices, electronics, and other gadgets over the phone

Prioritize calls based on various criteria

Monitor systems to maintain constant of overall status of resource availability and current deployments

Provide notification to customer if service will be delayed

Technical Support/Customer Service—

Modis 10/2014 – 03/2015

Orlando, FL

Evaluates and resolve user problems with modem/router devices

Setup/diagnostic of router for Wireless Fidelity (WiFi), Local Area Networks (LAN), Static IP and Virtual Private Network (VPN)

Identify and obtain appropriate articles for the resolution of complex network problems

Checking line statistics such as frequency, range, bandwidth, , distance and any problems with connectivity

Triaging incidents and ticketing to the appropriate team for resolution

Dispatching Technician for Line issues in regards to Coaxial or Hybrid Fiber Coaxial

Assist in resolving problems regarding the methods, procedures and setup for using email client applications

Assisting/Setup with Voice over internet protocol (VoIP)

Provide support for web e-mail login issues

Troubleshooting wired/wireless High Speed Internet connections

Assistance with Internet television & coaxial boxes

Oversee/network monitoring, incident response, communication management and reporting major issue for South East Region

Tier 2 Technical Support/Resolution Specialist/Program Ready Trainer/Service Level Management Desk (SLM Desk)-

Convergys 06/2011 – 10/2013

Heathrow, FL

Answered customer requests, as well as inquiries, concerning any claims, products, billing, services, and network coverage.

Provided extravagant customer service in a timely and efficient manner while maintaining the highest degree of courtesy and professionalism

Resolving customer issues and needs with one call

De-Escalate agitated customers and found best resolution possible

Provided recommendations for services and promotions available

Trained associates on recent policy changes, new upcoming systems, and refresher courses

Scheduled and maintained budget hours for operation requirements of department to ensure coverage

Sales Associate –

Citi Trends 09/2009 – 10/2010

Sanford, FL

Processed freight

Maintain a balanced cash register and bagged merchandise Efficiently

Handle maintenance

Prevented shoplifting

Merchandised sales floor

Team Trainer—

Boston Market 06/2007-- 09/2009

Provided timeliness and efficiency in completing food preparations

Provided excellent customer/guest services

Prepared, handled and balanced cash drawers

Kept all work areas clean

Handle large volumes of guests

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