Operating Systems
Introduction to Computer Programming
Microsoft Desktop Operating System
Database Development
Microsoft Networks
Operating Systems I & II
Linux Operating System
Active Directory
Microsoft Exchange
PC Repair Experience Linux System Administration
Network Standards and Protocols
WAN Technology and Application
Network Technology & Service
Integration
Network Systems Management
CCNA Simulator Class
Build Wired/Wireless Networks
Windows Server 2003
Proficient in Microsoft Office Suite
Professional Experience
Telecom Management Service, Jacksonville, FL October 2014 -Present
NOC Technician
Monitor The Fiber Optic Network for America Movil, and report alarms and alerts to the main Network Operating Center in Mexico
Trained in Mexico for provisioning MTERA fiber optic communication system.
Independent Computer Consulting, Jacksonville, FL September, 2011 – Present
PC Technician
Responsible for providing technical support; building wireless and wired home networks including routers.
Update and installed Windows 7, XP and Microsoft Office Suite software.
Install, troubleshoot, repair and update individual PC workstations, laptops, and peripherals.
Install and update virus protection software, perform system scans and remove any detected viruses, spyware and malware.
Troubleshoot and resolve PC problems including: connectivity, basic email setup, and new user training.
Change out RAM, power supplies and install new components as needed.
Silmar Electronics, Jacksonville, FL May, 2010 – January, 2014
Warehouse Manager
Responsible for the management of warehouse operations for one of the largest independent distributors of security, fire, CCTV, Access Control, Home Theater, Distributed Audio and Sound Systems.
Managed inventory control, parts ordering and transferring parts between branches.
Perform shipping and receiving duties and assist customers with answering IT questions.
Valley Crest Landscape, Jacksonville, FL July, 2008 – July, 2010
Account Specialist
Responsible for the management of landscape business operations for this multi-state horticultural leader including supervising up to 12 employees.
Scheduled and directed work crews that were responsible for the professional maintenance for 89 City Parks located throughout Jacksonville.
Monitored projects to ensure that instructions were followed and deadlines were met.
NorthStar/FlightStar, Jacksonville, FL September, 2007 – February, 2008
Aviation Maintenance
Responsible for aviation maintenance for various types of aircrafts.
Performed airplane overhauls, install and replace aviation parts according to maintenance manuals and FAA regulations.
Ordered aviation parts via the online database system.
Conducted tool inventory on a daily basis.
Dillard’s, Jacksonville, FL February, 2006 – March, 2007
Sales Representative
Responsible for assisting customers in the Women’s Shoe Department for this upscale retail department store.
Ensured customers received exceptional customer service.
Assisted customers with locating merchandise throughout the Dillard’s company, processed online orders and effectuated merchandise transfers.
Conduct department-wide inventory on a daily and monthly basis.
Researched and resolved customer complaints in a courteous and professional manner.
JC Penney’s, Jacksonville, FL July, 2001 – February, 2006
Sales Representative
Responsible for assisting customers in the Shoe Department for this fast-paced retail store.
Ensured customers received exceptional customer service.
Tracked online orders and monitored sales statistics via the online database to effectively track weekly sales performance.
Conducted department-wide inventory on a daily and monthly basis.
Researched and resolved customer complaints in a courteous and professional manner.
United States Navy, NAS JAX May, 1995 – December, 2000
Aviation Maintenance
Responsible for aviation maintenance for various types of aircrafts including combat planes.
Performed airplane overhauls, install and replace aviation parts according to maintenance manuals and Navy regulations.
Ordered aviation parts via the online database system.
Awards
Honors in 1st & 3rdQuarters