CompTIA A+ Certified
Microsoft Office experience
Experience with Linux, Android, and Windows

Technical Skills:
Obtained CompTIA A+ Certification
Support and repair skills related to a variety of Windows systems including XP, Vista, 7, and 8
Support and repair skills for Linux systems
Knowledge of Access Database software
Network troubleshooting and repair skills
Diagnose and fix moderately complex system hardware, software, network, and user issues
Interface with end users, peers, computer technicians, and other IT personnel for the resolution or escalation of computer related problems
Basic knowledge in setup and execution of virtual machines

Programming Skills:
Basic knowledge of several web development and programming languages including PHP, MySQL, JavaScript, and VisualBASIC.NET

Associate of Applied Sciences Degree in Computer and Information Technology: Programming
Gateway Community and Technical College
Expected Fall, 2015


2009-Present: Kroger
Deli Clerk fromxxx-xxx-xxxx
Was chosen by Supervisor for promotion by demonstrating strong leadership and customer service skills
Promoted to Deli Assistant Managerxxx-xxx-xxxx
Recognized as Employee of the month February 2013
Given a temporary assignment at another deli on strength of abilities and record of service.
Stepped down from Deli Assistant Manager to Clerk for purposes of continuing education 2013-present
Continue to be chosen to lead and coach other employees based on strength of leadership skills
Recognized for helping to improve customer overall satisfaction score by providing excellent customer service.
Chosen to promote store culture and employee engagement as part of store Cultural Council
Obtained position of Union Steward
Given place on store S.T.A.R safety council

Last Resume Update June 27, 2014
Address Cincinnati, Ohio
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Resume File IT_Tech_Resume.docx 16.74 kB

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