Profile • Diligent, detail oriented IT major with experience in team-management.

• Excels at multi-tasking in a fast paced environment.

• Possesses an eagerness to learn.

• Superior customer service and computer skills.

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Experience H&M VISUAL - KEY HOLDER; TOLEDO, OHIO - 2012 - PRESENT

Plan and implement all store marketing. Responsible for actively working in the department to
ensure the latest trends are represented. Actively work with store reports to maximize sales.
Address any loss prevention and safety issues. Perform all store routines such as closing and
opening the store. Approve payroll in timekeeping system. Assist in day-to-day overview of
workflow & efficiency within the store. Communicate daily feedback for staff as well as other
management teammates.

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H&M SALES ADVISOR; TOLEDO, OHIOxxx-xxx-xxxx

Provided indirect & direct customer service. Accelerated in unloading & processing
shipments. Trained incoming staff of the expectations & values of H&M. Expanded the H&M
market by traveling with the company to open new locations.

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Education University of Toledo; Toledo, Ohio – Associates in Information Support & Systems; 2011

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St. Ursula; Toledo, Ohio - High school Diploma; 2009

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Skills Experience in Microsoft Office programs such as Excel, Word & Powerpoint. Dependable for
giving visual & written communication to keep a team oriented workplace. Concise in
problem solving as well as analyzing data trends. Confident in succession planning for group
leadership while also keeping independent goals in mind. Dedicated to keeping an open mind
in receiving feedback to constructively create the most effective solution.