Excellent communication and organizational skills.
Excellent documentation/writing skills.
Training experience in software applications, QA/UAT, and Business Requirements documentation.
Quality Assurance testing and test case/plan creation.
Procedure/Process development, documentation, and training.
Project Management and Home Health application administration.

Work Experience

Reverse Mortgage Systems, Inc. West Palm Beach, FL
Sr. Business Analyst/QA June 2016 – January 2017

Documented REOcentral business requirements for reverse mortgage application.
Documented Test cases for application, as well as Regression Testing Manual.
Performed functional and regression testing.

Nextera Energy Resources, Inc. Juno Beach, FL
Senior Business Analyst/UAT Coordinator May 2015 – May 2016

Using analytical skills, met with business owners to gather business needs and specifications.
Properly interpreted business needs into documented BRDs.
Acted as liaison between technology, project management, and business owners.
Coordinated all aspects of UAT – training, test case creation/review, facilitation of testing sessions, and gathering/submitting UAT evidence for release approvals.

ADT Security Systems (Tyco) Boca Raton, FL
Senior Business Analyst/Training Specialist August 1998 – May 2014

Business Analysis - gathering and documenting business requirements PPM (Project & Portfolio Management) application.
Requirements were obtained by holding user requirements sessions with key stakeholders and business partners.
Served as financial liaison between IT Finance and Project Governance teams, including performance of system month end process and financial month end reporting.
QA lead and tester for application upgrades and configuration/customization changes.
System administration for PPM, including data integrity and software configuration.
Training development, coordination, and execution of all PPM training courses.
Process development and training for Commercial & Residential IT project management.

InfoMed – Fort Lauderdale, FL
QA Analyst/Documentation Specialist May 1992 – August 1998

Quality Assurance Tester for STAT Home Health application, including New User, Medical Information, Billing, General Ledger, and Medicare Guidelines.
Documented STAT User manuals, Medicare Regulations, and other training materials.
Updated Site Implementation Manuals for on-site visits.

Implementation and Training Specialist Jan 1986 – May 1992

Implementation Specialist for STAT Medical Home Health Application.
Completed 200+ implementations nation-wide, which included documenting Site Initialization Requirements and customizing application to customer’s needs.
Performed over 1,000 initial training sessions for customers on-site.
Performed consultation meetings/sessions with super-users to address advanced training issues and concerns.

Associated Home Health – Fort Lauderdale, FL
Software Administrator May 1979 – August 1985

System Administrator for STAT Medical Home Health Application.
Responsible for data integrity, system performance, backups, and trouble-shooting for software.
Customization of software to maintain business needs.
Training for all office and nursing staff.

Technology

Waterfall (SDLC)/Agile
Microsoft Office (Word, Excel, Visio, PPT, and Project)
HP PPM (Project & Portfolio Management)
STAT Application(Home Health Software)
Oracle
SharePoint