questions and provide fast problem determination and thorough analysis; and effectively multi-tasking, problem-
solving, and working both independently and with others.

PROFESSIONAL EXPERIENCE
Verizon Communications
Service Technician
February 25, 1999 to Present
Under minimal supervision, install, disconnected, changed, and repaired Verizon residential and business multimedia
services. Including DSL, landlines, wireless systems, Fiber Optic and Coax cabling, basic infrastructure connectivity
and other technologies. Specific responsibilities;
Minimized user down-time by quickly and effectively performing routine and complex troubleshooting, coax cabling,
fiber optic installation, patch panel installation and repair functions, drop wires, locating lines and performing service
audits.
Inspected existing cable and data wiring and installed new wiring according to general accepted industry standards.
Independently installed and removed converters in order to provide customer with upgrades or downgrades in
service.
Installed, tested and integrated antennas and power supplies.
Efficiently planned daily route, requisite equipment and supplies and stock for daily service repairs and installations.
Operated and home garage company vehicle while maintaining a vilid drives license .
Educated customers regarding their existing and new services, informing them about other services and proposed
solutions to customer problems.
Acting supervisor for a team of 15 while management absent
Recognized for professionalism, excellence and resourcefulness.

ADDITIONAL EXPERIENCE
LIBRARY OF CONGRESS Clerical Reference Filing Technician November, 1997 to August 1998
Answering telephones, typing , faxing and retrieving fine arts and government documents in numerical and
alphabetical order for consumers.
MARION BARRY SUMMER YOUTH PROGRAM Teacher’s Aid June, 1994 to August, 1997
Summer school class room assistant, Grades pre-K through 6th grade. Supervise children in summer camp programs.

EDUCATION
AVIATION & ELECTRONIC SCHOOL OF AMERICA San Diego, CA June, 2001
Associate’s Degree (in progress)
ESSEX COMMUNITY COLLEGE Essex, MD August, 1998
Associate’s Degree (continuing education)
SPINGARN SHS. Washington,DC September, 1994 to June 1998
Diploma. Active Participant: Future Business Leaders of America, Each One Teach One, Band and Track & field

SKILLS
Proficient in Mac OS X; MS Office, PPT, WP, and Outlook; Windows DOS/95/98/NT/XP/2000/Vista/7; Illustrator,
Photoshop, Video Editing, WordPress, Security Cameras, Inventory Management; keyboarding (50+ WPM); Fiber
Optic and copper cabling systems and specifications; Basic Electrical and cable installation tools, hand tools, and
ladders; and BISCI Level 2 Certified. Pleasant demeanor with an ability to persuasive communicate in person, in
writing, and by telephone. Valid driver license with acceptable driving record.