Education
TechSkills, LLC - Cleveland, OH xxx-xxx-xxxx
Information Technology System Administrator
ITT Technical Institute - Strongsville, OH xxx-xxx-xxxx
Associate of Applied Science
Marine Corps Aviation - Meridian, MS xxx-xxx-xxxx

Certifications
A+ 04/2009
Network+ 05/2009
MCP Windows XP 07/2009
MCSA Windows Server 2003 11/2009
MCTS Windows 7, Configuration 02/2013
MCITP: Enterprise Desktop Administrator on Windows 7 12/2013

Technical Skills
Windows Server 2003\2008 R2, Windows 8.1/7/XP/2000/NT/98/95, SCCM 2012R2, Microsoft Office 2007\2010, Active Directory, Druva VMWare vSphere Client 5.0 , Blackberry Enterprise Server, TCP/IP, Remote Desktop, TimeClock 6.0, PC Anywhere, Dame ware, Terminal Servers, Open VPN, Virtual Office , Microsoft Deployment Tool Kit 2010, Imagex, DISM, Windows PE, WDS, and Norton Ghosting

IBM/Dell/Lenovo/HP compatible PCs and Laptops, Iphone, Blackberries, Ethernet Protocols, Video and Sound Cards, Monitors, DVD-ROM Drives, Memory Chips, SATA/IDE/EIDE/SCSI Hard Drives & other devices, Scanners, Printers installation and troubleshooting.

Work Experience
Steris Mentor, OH 2014 – Present
Service Administrator Tier II (Contract)
Technical support for over 800 users over 9 different acquisitions with various different types of hardware and software.
Performed migration of workstations and mobile workstations for those systems whose lease has ended, break fix or are up for an upgraded based on the migration policy from Windows XP to Windows 7 or Windows 8.1 using SCCM 2012 R2
Loaded specific software packages such as, Microsoft office products, Adobe, Windows7\8, SolidWorks, various antivirus, Firmware/Bios upgrades and print drivers when task sequence where not available.
Migrated users data using Config Mgr in place migration or Offline Mode (USMT v5 WinPE)
Resolve escalated issues from Tier I related to software, hardware, Avaya phones, outages, users rights and permissions, new users setups through Active Directory.
Responsible for administering, updating, monitoring and patching large Microsoft Desktop environments spanning over multiple acquisitions
Met with users and senior I.T. staff to analyze requests and to test, debug, install, configure and document new applications or systems, or add enhancements or upgrades; performs maintenance and support of existing applications or systems.
Documents procedures and troubleshooting solutions in FootPrints ticketing system.
Perform basic system administration functions such as Active Directory maintenance, DNS changes, server permissions, server log management, and print queue management.
Setup, configured and troubleshoot zebra and various smaller label printers. In addition to that equipment configured the hand held barcode scanners that work with the printers and software.

Environment: Windows 8, Windows 7, Windows XP, Active Directory, SCCM 2012R2, MS Office 2010, 2007, MS Server 2003/2008,, VDI Thin Clients, WSUS, Symantec Backup Exec 2012, Dell Hardware, HP, Zebra, Xeorx Printers

Intellinet Cleveland, OH 2013 – 2014
NOC Technician Tier II (Contract)
Provided technical knowledge and troubleshooting for printers, laptop, desktop, remote system and basic networking issue with various small business company’s acting as there Desktop Support tier I, II support
Technical support for various VPN(remote access applications) Virtual Office and Open VPN
Monitored the performance of the telecommunications networks, including usage, load patterns and system response
Support various multiple handheld devices including aircards, (At&t and Verizon) iphone, android, and blackberry support through Blackberry Enterprise Server
Performed security and data check walkthrough for various companies’ local Data Centers. Reported all issues and
when advised to perform maintenance as in installation of new servers, hot-swap RAID devices then running new cables to and from patch panels, switches and servers.
Setup various video and audio conference room using LifeSize solution
Fault handling and escalation (identifying and responding to faults on Nimsoft's monitoring systems and networks, liaising with 3rd party suppliers, handling escalation through to resolution).
Imaging and configuration of user desktop and laptop for windows 7 x86 and x64 by means of Windows Deployment Service or Microsoft Deployment Toolkit 2010 depending on the image package (thick or thin).
Provided technical support and troubleshooting for VM Clients (VDI’s) Windows 7, on a non-persistent and persistent environment.
Installed, configured and maintain Shoretel (Phone) and Shoreware software.
Performed, maintained and provide basic troubleshooting of monthly back’s with Norton Symantec Backup Exec 2010 on servers Windows 2008/2003 for various small companies.
WSUS to perform system and application updates. Depending on vendor setup test groups per department\application for various testing before deployment.
Environment: Windows XP, Windows 7, Active Directory, WDS, MDT 2010, MS Office 2010, Virtual Office,  MS Server 2003/2008, VMWare vSphere, VDI Thin Clients, WSUS, Symantec Backup Exec 2012, Dell Hardware, Rioch Printers

Amtrust North America Seven Hills, OH 2010 - 2013
Desktop Tier II – (Full Time)
Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, basic WAN, LAN and remote system.
Performed diagnostic testing on printer’s equipment and ensured HP, Konica and Xerox were up and running at all times.
Responsible for the setup, configuration, repair, break/fix, move/add/changes and integration of new and existing computing hardware, software, networking and computer related technologies and peripherals.
Support, train, monitor and configure Terminal Services Remote Applications.
Monitored the performance of the telecommunications networks, including usage, load patterns and system response.
Assisting right fax administrator with daily task including installing and configuring client software, adding new users to the right fax server, troubleshooting, etc.
Followed and kept up to date with standard infrastructure procedures from various IT Regional locations and departments.
Responsible for email filtering via White-listed and Black-listed (Barracuda Spam Filtering).
Performed and setup daily incremental and full backups for various servers with Symantec End Protection.
Supported multi-message campaigns setups with Blackberry, IPhones, and other mobile devices
Logged all troubleshooting tickets accurately as per the IT department best practices, maintaining complete documentation of problem cause, impact and resolution.
The ability to work in a highly dynamic team and fast-paced environment with continuous challenges
Environment: Windows XP, Windows 7, Active Directory, Ghost, WDS, MDT 2010, MS Outlook, Terminal Servers, Remote Desktop,  MS Server 2003/2008, Dell Hardware, Knoica Minolta, Xerox, HP Printers, Symantec Backup Exec 2010

University Hospitals Shaker Heights, OH 2009 - 2010
Service Desk (contract) -
Assisting multiple hospitals, private and satellite locations with computer related issues
Password resets for various systems ranging from Active Directory, Mainframe, PCOSS and other 3rd party applications
Supports multi-message campaigns setups with blackberry, Iphone etc
Mysoft System for tracking and documents tickets through various departments
Diagnose and resolve technical hardware and software related issues
Followed and kept up to date with standard help desk procedures from various department
Environment: Windows XP, Windows 7, Active Directory, MS Office 2010, EMR,

National City Bank Cleveland, OH 2008 - 2009
Technology Analyst (contract) -
Remotely troubleshoot and resolve technical issues over the telephone for end users
Documenting problems and detailed resolutions in a Knova tracking system
Educating end users on self-help technical issues
Establishing and monitoring network connectivity
Supporting end users working in Windows, Windows Server, AS400 and Citrix environments
Troubleshooting Virtual Private Network connections
Knowledge of TCP/IP networking
Proficient in the use of Microsoft Office Applications (Access, Excel, Outlook, PowerPoint, Word)
Using remote assistance to resolve technical issues
PC hardware and software installation, configuration and upgrades
Creating and managing active directories
Knowledge of Microsoft SQL, Databases and Queries
Token based security
Environment: Windows XP, Windows 7, Active Directory, MS Office 2010, Remote Desktop,  Ricoh Printers, Cisco VPN w\ token

Micro-Retail Solon, OH 2008 - 2008
Help Desk Service Technician Level I (contract) -
Provided technical customer service support for over 1200 stores on inbound telephone calls
Troubleshoot point of sale software, hardware and network connectivity.
Responsible for customer callbacks as assigned by the team supervisor.
Completely and accurately logging every case in the Helper Project Tracking System.
Performed diagnostics and troubleshooting of system issues, documented help desk and
Tickets and resolutions
Provide technical support via email and telephone for Broadband, DSL and Dial up Internet Access
clientele.
Analyzed customer issues to find resolutions or workarounds. Document these resolutions for the
inclusion to the appropriate knowledge base helper.
Investigate printer driver problems on different network topologies via telephone
Environment: Windows XP, Windows 7, Active Directory, Jupiter Routers

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