Dalton State College 2012—Bachelors of Arts in English
Cumulative GPA of 3.5
Work History
12/2013-Present Technical Writer, Assurant Specialty Properties
Edit and create procedures for Customer Care (print and online) using RoboHelp 9
Correct existing grammatical and formatting errors to improve usability of manuals
Work with multiple departments and subject matter experts to ensure updated manuals
Multitask and monitor several work items simultaneously and effectively
Work closely with customers, data experts, QA, QC, and customer representatives to ensure quality of product
2/13-12/2013 Associate Technical Writer—ISPA, Inc. for Lockheed Martin
Edited aircraft manuals for format and minor grammatical errors
Updated manuals per Subject Matter Experts and customers when new data became available
Converted manuals from DOS-based ATM to Arbortext and ensured correctness
Worked closely with customers, data experts, QA, QC, and customer representatives to ensure quality of product
12/12-2/13 Technical Support Representative—Petz Enterprises, Inc.
Researched issues to locate a viable solution to customer issues
Familiarized with several tax software products and tools
05/11-12/12 Our365 Newborn Photography—Photographer
Photographed newborn babies in a hospital environment
Managed time and personal data
Edited photographs for sales
11/08-06/2010 CCH Small Firms Services—Associate Technical Writer/Customer Service Specialist
Wrote and edited documentation for Centralized Office Manager
Edited user guides and help files written by others
Worked with a team of developers and product owners to properly document software changes
Worked extensively with Quality Assurance and Development teams
Researched issues to locate a viable solution to customer issues
01/06-05/08-Six Mile Post—Assistant Editor/Staff Writer/Photographer
Led a team of newspaper writers by assigning articles and enforcing deadlines
Performed layout and design responsibilities
Wrote news articles
Achievements
Member—Who’s Who Among American College Students 2007
Member— National Creative Society
Southern Regional Press Institute award for Best Newspaper 2007
Speaker at 2012 Student Scholarship Summit, Dalton State College
Student Senator, Student Advisory Council, Department of the Humanities, 2012
Hobbies
Rock climber
Avid runner
Half marathoner
Spartan Trifecta 2014
Kayaker