Engineering Service, Technical Support Service and other Professional Services.

Technical Support Engineer at ZTE de Venezuela C.A.
March 2012 - April 2014 (2 years 2 months)
Technical Support Engineer with Service Operation Assisted to the customer, Preventive and Corrective
Maintenance for GSM/UMTS - BSC/RNC access network. In focus to manage, coordinate and support the
1st Level Maintenance to compliance the Service Level Agreement (SLA) performance levels.

Transportation Coordinator at Servicargas Oriente C.A.
2010 - 2011 (1 year)
To coordinate the truck drivers, Manage the budget and keep the relationship with the customer about the
services.

Summary
Keeping my professional development to be updated with new technologies and work methods. Share my
knowledge with the team to achieve the company goals.

Education
Universidad de Oriente (VE)
Master of Business Administration (M.B.A.), Business Administration and Management, General, 2013 - 2016
Grade: Master
Activities and Societies: Laboratory Practices, Real Cases Exposition, PhD Teachers .
Universidad de Oriente (VE)
Diploma in Integrated Telecommunications, Telecommunications Engineering, 2010 - 2010
Grade: Diploma
Activities and Societies: Class every weekend during one year, included laboratory. Minimum Qualifications
& Experience Requirements: Engineering Barchelor Degree in Telecommunication, Electrical, Electronic and
Systems.
Universidad de Oriente (VE)

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Bachelor’s Degree, Electrical, Electronic and Communications Engineering Technology/
Technician, 2004 - 2010
Grade: B

Skills & Expertise
Professional Services
Cost Engineering
Project Estimation
Project Planning
Networking
Access Networks
Technical Support
Preventive Maintenance
Corrective Maintenance
Optical Fiber
Project Engineering
GSM
Troubleshooting
Analysis
Wireless
Management
3G
IP
Cisco Certified

Languages
English (Full professional proficiency)
Spanish (Native or bilingual proficiency)

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LUIS DIMAS
Engineering Services Engineer at ZTE de Venezuela C.A.
xxx@xxx.com

Contact LUIS on LinkedIn

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