Ethernet Outlook
Sonet Technology Concepts Microsoft Office
Detail-oriented Exceptional multitasker
VLAN Implementation Fast learner

Work History

Network Engineer 06/2015 to present
Verizon-Wireline Communications

Part of Layer 3 team responsible for configuring, testing, and turning up production Ethernet circuits
Activate routing protocols between production SES devices (MPLS/BGP/ISIS)
Familiar with Cisco ASA firewall, and IPS Policies
Configure, test and turn up of IP devices accepted into the production network (Cisco/Juniper/Alcatel-Lucent)
Part of Data Services SES/MPLS Provisioning team
Responsible for configuration, troubleshooting, and testing Layer 2/3 circuits in Verizon SES network
Configure/troubleshoot circuits on Juniper MX960 Routers
Work with T-Mobile, AT&T, and Sprint on MPLS migrations/repoints
Lead a small team ensuring and improving SLA data for all virtual circuits in SES network
Verify connectivity and routing for new & existing EVC orders across MPLS backbone
Ensure full connectivity to infrastructure and/or customer devices (NIDs, Switches, CPE)
Perform necessary corrections to EVC configurations as necessary
Site to Site IPSEC VPN, Remote Access Client and Clientless VPN, SSL VPN

Network Operations Center Technician II 11/2014 to 06/2015

Broadview Networks

Handle incoming calls, and/or e-mails regarding network connectivity problems, server problems, or other service issues

Exercise excellent interpersonal skills to interface with internal and external customers

Experience working with Tellabs 532 DACS, Tellabs 5500 DACS, Alcatel 1631

Ability to effectively prioritize and execute tasks in high-pressure environment

Test, troubleshoot, and repair network circuits from (56k, T1, DS3, to OC192)

Experienced maintaining router, CSU/DSU and Ethernet switching equipment

Use knowledge of network routing protocols; OSPF, EIGRP, BGP, IS-IS, MPLS and Frame Relay

Diagnose, resolve, and document hardware and software infrastructure problems in a timely and accurate fashion.

Maintain vendor and carrier escalations and communication towards resolutions

Ability to understand network diagrams, schematics, manuals, circuit design layouts

Technician Data Center Operations 07/2012 to 06/2015
Verizon-Terremark Communications

Ability to understand and interpret network diagrams, schematics, manuals, and circuit design layouts

Assist in restoring network outages with various NOC locations

Experienced maintaining router, CSU/DSU and Ethernet switching equipment

Test, troubleshoot, and repair network circuits from (56k, T1, DS3, to OC192)
Troubleshoot L1/L2 LAN and WAN network components
Hands on experience configuring Cisco routers using Unix Platform
Retrieve, resolve and bill trouble tickets in a timely manner
Exercise knowledge of all layers of TCP/IP, and OSI network models
Use knowledge of network routing protocols; OSPF, EIGRP, BGP, IS-IS, MPLS and Frame Relay
Coordinate end to end testing and turn up of customer circuits
Install, terminate, test, and label all cross connect cables(CAT6,Coax,Single-mode/Multi-mode fiber)

On-call/standby rotation for after hour emergency calls

Outside Plant Technician 04/2006 to 07/2012
VERIZON

Ensured the setup of safe work environment using PPE
Volunteered for Migration Project to move customers from copper to fiber optic network
Read and interpret engineering blueprints
Operated Company Vehicle in a safe manner
Provided engineers with written and verbal descriptions to effectively solve engineering project issues
Built fiber optic infrastructure for FTTP project to support the FIOS network
Provided emergency on-call support for network outages
Installed and activated optical network equipment
Used optical testing equipment to measure light reading from the central office

Customer Sales & Service Specialist 01/1997 to 12/2002
AT&T

Adept at Project Managing the investigation, analysis and negotiation of complex billing disputes
Main point of contact taking orders for AT&T's private line customers
Skilled at troubleshooting issues with technician and assemblers when service expectations were not met
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center

Education

Computer Networking Certificate-Cisco Emphasis, 2013
Raritan Valley Community College - 118 Lamington Rd Branchburg NJ 08876

Associate of Science: Business Administration, 2006
Middlesex County College - 2600 Woodbridge Ave Edison, NJ 08818

Certifications

Cisco Certified Network Associate (CCNA) Routing & Switching, 2014

Training
Tellabs 7100 and NANO Provisioning and Maintenance
FIOS: I&M Voice and Data Services