Installed, integrated, and optimized networks with maximum efficiency and speed.
Provided ongoing troubleshooting and end-user customer service.
DOT driver certified

Network Integration T1 and Ethernet Wireless Hardware and Software Radio Equipment
4G Technology Project Management Customer Support Workflow Solutions
Team Leadership System Administration Quality Control Expertise in Diverse Industries Network Operations
Field Service

PROFESSIONAL EXPERIENCE

ERICSSON, Chicago, Illinoisxxx-xxx-xxxx
Suburban Chicago office of Ericsson, a public corporation with 51 million customers. Network operations are maintained by Ericsson, international telecom firm with annual sales of $203 billion.

Technician I:
Conducts daily maintenance and repair of Samsung CDMA 3G/4G cell sites, Supports both CDMA and LTE platforms, as well as indoor repeaters and DAS systems. Supports maintenance of network Microwave backhaul system. Provides on-call support for cases of after hours system outages.

T-MOBILE, Rosemont, Illinoisxxx-xxx-xxxx
Subsidiary of Deutsche Telekom, privately-held company operating in Europe, the United States and its territories. 150 million customers.

Network Technician:
Connected and configured CAT6, Ethernet, and T1 router systems. Oversaw all cable testing and installations. Troubleshot circuits and handled ongoing maintenance. Integrated and optimized 4G fiber and T1 circuits.

Launched company’s first 4G initiative as part of system conversion team.
Configured diverse network technologies and serviced clients with ongoing maintenance and support.
Handled cabling between Nortel AAVs, Nokia UTMS/NIDs, and a variety of T1 routers.
Programmed and commissioned 7705 routers.

Continued…
MARK WARD
Page 2
xxx@xxx.com

SPRINT/NEXTEL-ERICSSON, Aurora, Illinoisxxx-xxx-xxxx
Suburban Chicago office of Sprint/Nextel, a public corporation with 51 million customers. Network operations are maintained by Ericsson, international telecom firm with annual sales of $203 billion.

Senior RF Technician:
Supervised technical operations team covering Northeastern Illinois. Led daily maintenance and repair of over 70 CDMA and IDEN cell sites, as well as indoor repeaters. Provided on-call support for cases of system outage.

Calibrated and commissioned over 500 cell sites, using RF engineering principles and cellular theory.
Managed personnel and coordinated multiple assignments with strong detail focus.
Introduced new calibration procedures, which were adopted company-wide.
Generated new business referrals by providing exemplary customer service and communication.

360 COMMUNICATIONS, LLC, Rosemont, Illinoisxxx-xxx-xxxx
B2B business telecom company, acquired by Alltel in 1998 and Verizon Wireless in 2008.

NOCC Monitoring Engineer:
Facilitated network functionality for all cell sites. Administrated voice mail, wireless, and other user systems. Responded to system outages and provided technical support to maintenance engineers.

Monitored national cell site network, including 31 EMX 500/2500 switches, for alarm resolution.
Performed initial alarm triage prior to technician dispatch.
Programmed Centigram voice mail systems, Cellular Digital Packet Data, Wireless PBXs, and other consumer products.
Repaired network outages with maximum efficiency and speed.

EDUCATION / PROFESSIONAL DEVELOPMENT

Electronics
Community College of the Air Force, Montgomery, Alabama

United States Air Force