

My primary focus for the past 15 years of my career has been in pre-sales and post-sales support, project management/supervision, training, deployment of new products and upgrades, and engineering support. These technical service experiences provided me with an array of technical knowledge and customer service skills both in-house and on-site to ensure customer satisfaction and strengthen customer relationships. I also believe in order to gain customer satisfaction and strengthen their relationship one must have the following interpersonal skills: having integrity, being accountable, demonstrates flexibility and leadership, and possesses empathy.
Last Resume Update | May 16, 2014 |
Address | United States of America |
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Phone Number | ![]() ![]() ![]() |
Years Experience | 15 |
Experience
Sr. Technical Support Engineer
ARRIS is headquartered in Suwanee, GA. ARRIS is a communication technology company that specializes in design and engineering of Broadband networks.
Education
Associates Degree - Electrical Engineering Technology
I received theoretical and practical instruction to analyze, construct, test, and troubleshoot a wide variety of AC/DC and Analog/Digital circuits, microprocessor and communication circuits, and systems.