Bachelors of Science Game Production, Collins College, Phoenix, AZ

Technical Skills

Network configuration, cloud storage, troubleshooting, ticket submission, Windows XP - Windows 10, Mac OS (Lion - El Capitan), Linux, IOS, Android, Blackberry, apks, applications, Microsoft Exchange, Networking,  Lync, SLA Adherence, Workstation imaging, MS Server 2003 - 2012, Understanding of virtualization technologies, VMWare, VirtualBox, Cloud Computing, Citrix, Holter Monitor Equipment, EKG Equipment, PHP, WordPress, Virtual Servers, Active Directory, Hardware and Software Break Fix, Install, Move, Add, and Change Activities, Project Planning, Communication, Cable Drops, FIOS, Telecommunications, Time Management

Certifications

Ericsson basic installation

Work Experience

Cardiovascular Consultants                                                                                     Phoenix, AZ
Field Technician                                            August 2015 - May 2016

Troubleshoot for multiple Providers by assisting/setting up mobile devices, laptops, workstations, citrix terminals and sessions, and healthcare applications/devices.
Set up and maintain mobile hotspots and network extenders
Utilize a ticketing system to contact Providers and keep track of work done for the company with use of SLA Ticketing system.
Avaya/Cisco phone setup and troubleshooting.
Troubleshooting Citrix, Netpractice,  Allscripts, and Touchworks sessions for Clients and Providers.
Setup, add, and maintain Users in Active Directory Groupings.
Website design/maintenance utilizing CSS3, PHP coding and ADOBE Creative Cloud.
Windows Server maintenance
Port and switch configuration (Moving, changing, adjustments)
Troubleshooting Holter monitor and EKG equipment.
Remote log in sessions to assist or troubleshoot issues in the company's private network.
Workstation Imaging, setup, modification, and installation.

Asurion                                                                                                            Phoenix, AZ
Helpdesk Support Technician/Acting Tech Lead                     November 2014 - August 2015

Work with customers to get details and/or faults in software and hardware and resolve.
Educate the customers and resolve issues in a timely manner.
Successfully assist and fix software and hardware issues for customers utilizing Tools provided by Company, Knowledge Bases, Emulators, and Technical Forums.
 Utilize remote access tools such as Logmein to assist customers with issues on mobile devices, PC’s, Tablets, MacBooks, and Laptops.
Ticket submission with programs such as Premier support Platform and iCare to submit to the client (Verizon Wireless.)
Assist customers with connecting mobile devices and computers to Printers, Mobile Hotspots, and Wifi.
Troubleshoot Routers and modems to connect to the internet.
Resolve issues with programs not working properly on Windows and Mac computers utilizing Troubleshooting Wizards or Logmein.
Escalate non-Premier Support related issues to the correct departments in order to ensure proper resolution for the customer.
Upkeep with the mobile industry to be aware of tower outages and known bugs, malware, spyware, and ransomware traveling around on devices.
Clear security verification to keep customer confidentiality in compliance with FCC rules.

O2 Wireless Solutions                                                                                               GA
Field Technician                      November 2013 - June 2014

In-depth knowledge of telecommunication codes, Internet Protocols, network components and radio frequency
Well versed in advanced network technologies, power supply equipment, and network peripheral devices
Comprehensive knowledge of wiring standards, monitoring and maintenance of networking systems
Skilled in troubleshooting and solving network communication issues
Proficient in communicating effectively with excellent organizational and management skills Network

Extender setup, and installation.

Creating CV Backups
Trouble-Shooting
Installing Fiber Junction Boxes
Utilized the Corning Optisplice M90E
Used Senko Fiber Checker
Installing 20m Fibers
Constructing Splice Trays
Fiber Splicing
Scratch loading DUS
Decommissioning 6601
Cascade Cables for Radios and DUS
Take Pre and Post Pictures for Daily Reports
Composed Close out Packages
Trained with other Field Engineers

Tangent/WNG/AT&T, PA
Field Technician      April/2012 - July/2012
UMTS & LTE project for AT&T on Ericsson Equipment    
Smart Laptop Integrations on LTE and UMTS
Ran and terminated fiber optic cables
LTE Installation and Integration 6000 Series
LTE 6000 Series and UMTS 3000 Series alarm block punch downs
1st, 2nd, 3rd,4th Carrier add on UMTS, Installation and Integration
2nd Carrier kit installation. PSU adds
Mounting Ericsson RRUWs & RRUs indoor and outdoor
1st, 2nd, 3rd, 4th Carrier call testing
BBU Testing and Troubleshooting
Submit daily AMS reports
Quanta                                                                                NJ
Jr. Field Technician                                                    March 2011 - February 2012
ASP for T-Mobile Modernization Project
Ran and terminated fiber optic cables
Power Upgrades 3106 cabinets to 6131 cabinets
4A/B, 1B, & 2C Configurations
Commissioning and Integrating DUs
Call testing and MLTR verifying
Directing Tower Crews managing site construction
Sending Daily Tracker and AMS Reports

Digital Dream Forge                                                                                         Scottsdale, AZ
Software QA Analyst                                                             September 2011 –October 2013
Worked with a team to debug games.
Focused on functionality testing, compliance testing, and compatibility testing.
Responsible for recording bugs found using Excel Spreadsheets.
Carolina Dental Care                                                                                            Matthews, NC
Entry Level  IT Support Technician                               March 2009 – July 2010
Collaboratively work with team members to promptly set up network security on office Computers
Follow management guidance, adhering to IT policy and procedure
Troubleshoot and repair local, network, thin clients, and printers.
Upgrade and maintain office software when applicable were available on Windows servers through remote terminal servers.
Office 365  setup and configuration
Outlook 2007 setup and configuration.