Software: Lucent Procomm Plus, Ericsson Winfiol, Nokia BTS Manager, Lucent Lac READI, GSM Remote Telnet Access, Microsoft Server 2003 and 2008, Microsoft Windows XP and 7, Microsoft SQL 2005, 2008 and 2012, Medflow EHR Software, Microsoft Word, Microsoft Outlook, Microsoft Excel Software
Medical Imaging: DICOM (Digital Imaging and Communications in Medicine)

Certifications

A+ (10/2010)
Net+ (12/2010)
Security+ (07/2013)
Basic Electricity (AT&T 2007)
Basic Electronics (AT&T 2007)

Professional Experience

Medicor Imaging, Charlotte, NC
Installation and Support Engineer 10/2013 to Present
Complimented by both 1st and 2nd level managers at my ability to learn fast and produce excellent work.
Install Mipacs (Medicor, Imaging, Picture, Archiving, Communication, System) Storage Server and Mipacs Dental Enterprise Viewer for a variety of clients, such as the Air force, Air National Guard, Veterans Affairs Hospital, Universities and Private Practices.
Configure DICOM connections between Mipacs Storage Server and Dental Viewers in accordance with networking protocols.
Install and configure various versions of SQL Server for the database backbone utilized by Mipacs software.
Install and configure third party devices with Mipacs such as various vendor X-Ray Sensors, Panoramic Imaging or CT 3D devices.
Conduct expedient technical support for clients that call with issues and troubleshoot until a satisfactory resolution is attained.
Perform software testing on any new versions of our software that we receive from developers.
Travel domestically and internationally for new client installations or advanced upgrading.

Medflow (EHR Software Provider), Charlotte, NC
Implementation\IT Support Specialist 01/2011 to 03/2013

Recognized and commended by the COO and Managers as being one of the top case closers (resolving client issues) in the company.
Installed Medflow, Electronic Health Care Records Software on client PCs and handled issues that occurred when software would not function properly.
Performed client interfaces for new or replaced ophthalmic devices, such as OCT, Visual Field Analyzer, Fundus Photography for image transfer through Dicom protocol standard into patients’ charts in Medflow.
Troubleshoot issues with Medflow software and network configurations for clients, pertaining to ophthalmic imaging, data devices, scanning, biometric devices and faxing using GFI Faxmaker software through Medflow.
Worked in SQL 2005 and 2008 Database on client servers to diagnose issues with Medflow software for issues related to Medflow database or SQL jobs that stopped running.
Access remote Client Servers to troubleshoot issues that dealt with Communication, Configuration or correcting software problems.
Assisted traveling team members with backup support for clients when they weren’t available.
Utilized Gotomeeting, Ammy Admin or Join.me remote desktop software to get on to client PC in order to diagnose issues and facilitate resolution.

AT&T, Salisbury, NC 11/2007 to 03/2010
Outside Plant Technician, Contract Employee

Credited by 2nd level Manager for the quality and quantity of personal work.

Verified, stabilized and refurbished facility twisted coppers pairs in aerial, underground (manhole), buried and on ground terminals to dedicate customers for digital video capabilities.
Reentered and replaced buried Xaga shrink enclosures to perform necessary splice work.
Replaced aerial and buried Ready Access Terminals with up to date faceplate terminals for quality twisted pair dedication to customer.
Trained in pole climbing, as well as bucket truck and ladder access to terminals.
Utilized multiple safety precautions such as Smiths Driving Course for proactive driving and work environments including manhole safety, proper work vehicle parking and safety for carrying out job functions near busy intersections and roads.
Rewrote job records with current data for up to date documentation.
Tested all pairs on completed jobs for successful ability to carry U-verse data with Copper ProII TDR test equipment.
Diagnosed and repaired troubled copper pairs with and array of diagnostic and repair tools.

AT&T Wireless Services, New York, NY 03/2000 to 09/2003
Radio Frequency Field Technician

Called “One of my Bulls” by Manager giving the implication of being a Top Technician.

Diagnosed, maintained and managed Ericsson, Lucent and Nokia Micro and Macro cell site equipment within my designated area in Manhattan and assisted other Technicians when needed.
Provided 24 hour coverage 7 days a week to ensure cell site resiliency.
Maintained a company vehicle used for travel to and from main office and between cell sites.
Coordinated 3rd party contractors to service power, antenna equipment and air conditioning units for problems not specific to the actual cell site equipment.
Familiar with Sunset T1 Circuit Testing Equipment used to confirm framing and line coding of the T1 twisted copper pairs.
Performed T1 circuit testing for errors in the pairs or ensure full connectivity.
Performed antenna sweeps with Wiltron sweep gear to locate troubles in cables and to ensure optimum antenna performance.
First responder to ground zero after the September 11th attack to search for cell phone signals of possible survivors and cell site damage assessment and repair.

Response Service Technologies, New York, NY 09/1998 to 03/2000
Xerox Copier Technician

Diagnosed and repaired multiple models of Xerox copiers including model numbers 5028, 5328, 5322, 5828 and digital models.
One of two technicians chosen to be trained on mid-volume copiers.
Provided professional customer service in order to ensure customer satisfaction.

Education

New Horizons, Charlotte, NC A+, NET+ 2010
Rowan Cabarrus Community College, Concord, NC - Business Certification 03/2010 to 8/2010
Fastrac and REAL Entrepreneur for starting and running a business.
Nassau Community College, Uniondale, NY - AA Degree in Liberal Arts 1993 - 1996

Resided in Israel to learn the Hebrew language 09/2003 to 08/2007

ichael Mishkin Page 3