Satellite/Network Technician

Master Certificate in IT Service Management

GROL- General Radiotelephone Operator License Plus Ship Radar Endorsement/ FCC License
GMDSS- Radio Maintainer License Plus Ship Radar Endorsement/ FCC License
iDirect IOM certification
ACMA - Aruba Certified Mobility Associate
ACMP - Aruba Certified Mobility Professional
CompTIA Security + (CE)
CompTIA Network + (CE)
CompTIA A+ (CE)
CWNA- Certified Wireless Network Administrator
CWAP-Certified Wireless Analysis Professional
CWDP-Certified Wireless Design Professional
SCP- Solarwinds Certified Professional
CCENT- Cisco Certified Entry Networking Technician
ITIL-F – Information Technology Infrastructure Library Foundation (Jan 2013)
Master of Communication Technology, Certificate from the National Radio Examiners, Dallas Texas.
Certificates for the installation, functional checkout, and module level maintenance for the following radio systems from Harris RF Communications Division July 2008 (VRC-103, VRC-104, and VRC-110 Communications Systems)
Software applications: MS Office, Vsphere 4.1 and 5.0, Visio, Pure Edge viewer, Adobe, iMonitor.
Wireless technology: Proxim Orinoco Indoor and Outdoor AP’s, Aruba 651 controllers and Aruba access points, AirTight SpectraGuards.
Networking: CAT5, CAT6, RG6, LMR 240/400, DellR200/R620 servers; Cisco 800 series routers; Cisco Catalyst series ESW Small Business and Juniper 4200 series switches; Riverbed Steelheads (WAN Optimization devices); Cisco 7912, 502G and Linksys SPA901 and SPA922 VOIP phones; iDirect, Paradise, Comtech modems.
VSATs: 1.8m, 1.2m, 2.4m, and C-Band Dishes for Broad Band Satellite Systems.
SAIC, Charleston SCNov 2014– Dec 2014
Network Engineer 1
Supported wired and wireless (Aruba and Cisco) network survey, design, and installation.
Assisted other team leads in evaluating and selecting systems based on multiple sets of standards and requirements.
Helped with surveying existing networks, documenting designs, integrating the design into existing or new infrastructures and providing follow-on support.
Completed deliverables as well as assist other team leads with their deliverables, troubleshooting network issues, and provide deployment support during installations.
Ampcus, Fort Bragg, NCJuly 2014– Oct 2014
Jr. Lifecycle Engineer
Develop and implement solutions by using standard network engineering methods, techniques and tools. Also utilize project management techniques by acting as a team member on technology projects/engagements or portions of larger projects. Also take part in strategic ARNET initiatives focused on the future vision of the Enterprise.
Configure and install update firmware on Cisco series switches to update and improve communication systems.
Draw, evaluate, analyze and develop, network diagrams and network cabinets using Visio
Write Procedures for upcoming installs and develop network plan to get projects going.
Test new equipment to ensure proper configurations to facility specification.
DRS DEFENSE SOLUTIONS, Herndon, VirginiaJanuary 2009 – February 2014
Senior IP Field Technician, SPAWAR, Afghanistan, Iraq, Persian Gulf
Provide field support for the Space and Naval Warfare Systems Command (SPAWAR) MWR (Morale Welfare and Recreational) program.
Build, install and maintain 1.8M and 2.4M VSATs for broadband Satellite IP Systems.
Initiate, configure and manage iDirect satellite modems, routers, switches, VOIP phones, WAN optimization devices, servers, wireless devices and network peripherals to improve communication systems.
Establish and develop Aruba Campus Wi-Fi hotspots.
Establish Proxim Orinoco Wi-Fi hotspots.
Construct, image and support desktop systems and end-user applications to improve communication systems.
Analyze and evaluate SCPC and TDMA networks; plan, build and document networks.
Create reports and procedures for management and customers, monitor and resolve all trouble tickets using Remedy System v7.1.
Test, analyze, repair, evaluate and sustain all operations for SPAWAR MWR equipment; prepare SOVT (System Operational Verification Test) records.
SNC (Sierra Nevada Corporation) Ft Bragg, NC August 2008- January 2009
Field service engineer
Tier 2 support on day-to-day bases for the technical and operational support at the Customer Network Operations Center (NOC) and Media Operations Center (MOC)
Responsible for system administration, network monitoring, remote terminal commissioning, routine preventive maintenance, system/network statistical assessments, customer problem tracking, and network problem resolution integral to our client's Baseband, IF, and RF Communications Systems.
Develop and Analyze communication system coming into the network.
Manage daily reports and logs for shift.
Using iDirect tools like iBuilder and iMonitor to improve communication systems.
Developing, refine, and comply with telecommunications systems planning and policy according to Army regulations.
MANTECH, Ft Bragg, NC Feb 2008- August 2008
Satellite Technician
Maintain and repair Trojan Spirit Satellite System. Responsible for team management functions to include supervision of contact support teams and group maintenance activities.
Conducted routine system maintenance and analysis functions including: hardware configurations; adding, removing and replacing hardware components; and used different software diagnostic testing tools.
Provided training and consultation to employees on the use of various software packages in the Microsoft Office suite to include Word, Excel, Outlook, and Power Point.
Used test equipment such as oscilloscopes, spectrum analyzers, power meters, multimeters and DC power supplies.
Prepared and reviewed satellite and network equipment that came in and tested all components to ensure equipment was working properly.
Acted as a Project Manager, doing a 400 vehicle de-install of communication equipment to include radio racks, loudspeakers, cables, and Blue Force Tracker equipment.
M.C. Dean INC, Herndon, Virginia August 2006 – November 2007
Lead Satellite Technician, SPAWAR, Afghanistan
Provide field support for the Space and Naval Warfare Systems Command (SPAWAR) MWR (Morale Welfare and Recreational) program.
Build, install and maintain 1.8M VSATs for broadband Satellite IP Systems.
Initiate, configure and manage iDirect satellite modems, routers, switches, VOIP phones, and network peripherals.
Construct, image and support desktop systems and end-user applications to improve communication systems.
Analyze and manage TDMA networks; plan, build and document networks.
Create reports, monitor and resolve all trouble tickets using Remedy System
Test, repair and sustain all operations for SPAWAR MWR equipment.
Install and Configure Cisco 800 and SoHo 91 series routers.
Install and Configure iDirect modems.
Conducted NOC support including evaluating and analyzing procedures and managing a large network during a 2 month stay at Operation Center in support of over 400 cafes in Iraq and Afghanistan
United States Marine Corps, Jacksonville, North Carolina May 2002-June 2006
Satellite Communications Specialist
SMART-T (Secure Mobile Anti-Jam Reliable Tactical-Terminal) OPERATOR
Conducted the supervision and training for up to 30 personnel in proper operation, testing, and repair of satellite and microwave communications equipment. Instruct courses in communications and technical subjects, as well as leadership and finance. Provide ongoing staff mentoring, counseling, and guidance. Assist in setting up and coordinating communication points. Prepare and present communication diagrams using Microsoft Word, Excel, and Power Point. Identify, analyze, and resolve problems with satellite terminals. Maintain and repair data and switchboard equipment. Accurately manage records for strict accountability of all equipment.
Consistently motivated team members to the highest levels of productivity.
Earned multiple honors and awards for exceptional performance and achievements.
Sustained a 100 percent success rate for satellite communication links for more than 25 different clients with 100 to 300 customers.
Managed cryptographic security for small communication team handling 20 pieces of equipment and cryptographic material. Ensured OTAR was properly followed in order to receive encryption for following months while in the Middle East.
Maintained 6 million dollars’ worth of tactical satellite equipment for over 3 years without loss or damage to the equipment.
Monitored and resolved technical issues that occurred.
Tested and implanted different systems.

Last Resume Update March 6, 2015
Address Aiken, South Carolina
E-mail lock Locked
Phone Number lock Locked
Resume File Michael-Ramos-Resume.docx 25.73 kB
Spanish Speaking? No
Willing to Relocate? Yes


American InterContinental University
Master's Degree
Feb 2011 - Mar 2012

Master's in Information Technology minor Information Assurance and Security

American InterContinental University
Bachelor's Degree
Jan 2008 - Jul 2009

Bachelor's in Business Administration minor Project Management

American InterContinental University
Associate's Degree
Jan 2007 - Nov 2007

Associate's in Business Administration minor Business

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