Summary of skills

Core Strengths

A highly accomplished, dedicated and disciplined telecommunications professional seeking to contribute to and grow with a dynamic, progressive and innovative organization. Recognized as a team leader and a performer consistently completing assignments on time and under budget. A troubleshooter able to effectively and efficiently resolve issues and meet and achieve challenging goals and objectives. Direct and decisive with a "hands on" management style. Results-oriented individual with an exemplary track record of success in safety and regulatory compliance, quality control, customer service and operations installation, maintenance and repair.

Project Management
Safety systems training
Quality control
Customer service/Support
Cat 5 & 6 data network
Splicing
Diagnose/Troubleshoot problems
OSHA regulatory compliance
Installation, service and repair
Defective pair recovery
Operations management

Professional
Training
Windstream Company Training

HDSL
DSL
VOIP
T1
Cisco turn-up and provisioning
Adtran turn-up and provisioning

Additional training

Allworx Systems, trained by Allworx, Rochester, NY

Work History
09/11/2000 T0 12/31/2015
Windstream Communications

Business Service Technician

Key Qualifications/ Personal Experience
Fifteen (15) years experience as inside/outside technician installing phone systems, service, security and CAT 5 & 6 networks.
Tested and conditioned copper pairs for DSL, VDSL, and ISDN services.
Installation, maintenance and troubleshooting of CAT 5 & 6 data networks, phone systems (Allworx) and channel banks.
Established and repaired POTS, DSL, and HICAP circuits.
Removed bridge taps, repaired bad pairs, worked with testers, LEC’s to turn up circuits.
Formal industry training and widespread on the job experience as a lead technician.
Excellent interpersonal skills, team player and recognized for propensity to establish and maintain solid relationships with co-workers, subcontractors and management.
Strong time management skills, highly organized, self-directed and efficient.
Ability to quickly and appropriately troubleshoot and repair problems onsite
Coordinated job sites, ordered parts, and managed inventory.

Education
High school Diploma

Bishop Egan high school

Fairless hills, PA

References
James Gallelli

Supervisor
xxx-xxx-xxxx

Michael Platchek

Supervisor
xxx-xxx-xxxx