minimal supervision or as part of a larger team. Technical areas of knowledge and experience include:

• Desktop/Laptop Repair • Windows Server • Python & C++
• Windows 7/8/10 • Red Hat Enterprise Linux • ITIL V3 Foundation
• Office 2010/2013/2016 • Linux Mint • Six Sigma White Belt

Education
Associate in Science, Networking Systems Technology
Eastern Florida State College – Melbourne, FL

Professional Experience

Test Technician, BAE Systems, Inc
Reston, VA

My duties included
• Tester and Lead Network Administrator with BAE System’s Cyber Security Products Group.
• Performed all levels of software testing for BAE’s XTS Guard and STOP OS.
• Used Microsoft Windows 7/8/10 and Windows Office 2010/2013/2016 in testing
• Administered and maintained our groups overall project network and data center infrastructure,
including hardware and software.

Technical Support Technician, BAE Systems, Inc
Herndon, VA

My duties included
• I was the lead support technician at my site
• Research, analyze, and resolve software, network, and hardware related problems and issues received by
phone, email, and walk up. I resolved many issues over the phone.
• Troubleshooting experience in Microsoft Windows 7/8/10 & Microsoft Office 2010/2013/2016
• Troubleshooting hardware such as, Dell and HP desktops, laptops, and servers
• Evaluate situations and decide if and when they needed to be escalated to the appropriate team or
manager.
• Track, deploy, and retrieve assets and trouble tickets in Maximo and Remedy.
• Develop new solutions to recurring problems and issues for inclusion in the knowledge base program.
• PeopleSoft Experience