Strategic Planning Employee Training/Development
Customer Service/Support Project Management
Strong Team Leadership Skills Business Development
Productivity Improvement Building Rapport/Relationships
Rules and regulations of GO95 Microsoft Office Knowledge
Work Well in a Team Environment

EDUCATION/TRAINING

Business Management, Harvard Business Management AT&T
Emphasis: Strategic Management

CAREER TRACK

AT&T INC., Los Angeles, CA………………………………………………………………………. January 2012- Present
Employed by Fortune 500 Company to serve in demanding sales environment. Have spent over 10 years driving AT&T’s installation & repair vision towards emerging California consumer and network markets.

Manager Network Services Fiber IEFS (2012 - 2018) (Los Angeles, CA)
Coach, lead and develop group of Field Technicians in achieving performance and quality objectives associated with the AT&T Field Operations organization. Supervision includes over 200 area technicians, with 18-25 direct subordinates who engage in the installation, rearrangement, removal and/or repair of station inside wiring terminals in connection with High-speed services. Responsible for managing correct time reporting, vacation scheduling, all safety training including climbing, ladders, hazards and other state required courses. As well as the installation, repair and testing of network terminating equipment at the customer premise and handle customer escalations, for both Directv and Att Uverse services. Interact with other work groups including sales, construction, engineering and outside plant, to ensure timely resolution of service issues and lead service improvement teams as assigned. At&t is a union based company and a large part of the Manager job is to meet with and work alongside the union officers to ensure a safe and fair work environment for our employees as well as conduct investigations and handout discipline based on findings of contractual deviance.

Manager accountabilities include and Fiber responsibilities include (FTTN/FTTP):
Ensure that all functions are performed in a timely fashion to meet customer and company specifications.
Responsible for planning, organizing, and directing all operations with respect to installation support, service and major moves, adds and changes.
Responsible for continuation of service revenue in assigned territory.
Coach safety.
Coach and develop employees
Insuring task gets completed in a timely matter and under budget.
Construction and Maintenance for overhead and underground electrical supply and communication systems & Fiber layout.
Implementing all OG95 regulations on all areal work performed.
Rollout of FTTN/FTTP projects for all LA Markets.
Collaborated with multiple workgroups to ensure accurate path and solutions: (Multi Dwelling Units, Fiber to the premises, Fiber to Terminals and Fiber from the Central Office to all locations)
General knowledge of permits required to perform work in various location (cities, jurisdictions & municipalities)

AT&T Premises Technician ( Jan 2012- Dec 2012) (Los Angeles, CA)
U-verse Technician working with both inside and outside wire and responsible for the installation and Repair of service. Customer care of the new U-verse integrated digital TV, high speed Internet and voice services. Installation and repair of the network and HI-CAP circuits, Fiber installation. Worked closely with Manager’s and General managers on Executive office escalations for customer’s services. Communicate and educate customers on a professional and courteous level. Assist Manager with any Troubleshooting needed in the Field.

Premises Technician accountabilities include Copper and Fiber responsibilities include (FTTN/FTTP):
Ensure that all functions are performed in a timely fashion to meet customer and company specifications.
Implementing all OG95 regulations on all areal work performed.
Rollout of FTTN/FTTP projects for all LA Markets.
Collaborated with multiple workgroups to ensure accurate path and solutions: (Multi Dwelling Units, Fiber to the premises, Fiber to Terminals and Fiber from the Central Office to all locations)
Worked with different types of cable from Cat5 to Coax. From installing to replacing.
Reading signals with different meters.
Installing and Replacing Underground and Ariel drop cables from Pole to Residents Property
Installing All equipment for Video, Internet and Phone Services
Customer Education on All Services
Installing Repairing Network Interface Devices

Project Manager Installation & Repair – Directv (xxx-xxx-xxxx) (Los Angeles, CA)
Managed a garage with upwards of 85 Directv contractors working with both inside and outside wire and responsible for the installation and Repair of service. Customer care of the new integrated digital TV, high speed Internet and voice services. Installation and repair of the of All services. Worked closely with other Manager’s and General managers on Executive office escalations for customer’s services. Communicate and educate customers on a professional and courteous level. Assist technicians with any Troubleshooting needed in the Field.

Managers accountabilities include:
Ensure that all functions are performed in a timely fashion to meet customer and company specifications.
Implementing all GO95 regulations on all areal work performed.
Collaborated with multiple workgroups to ensure accurate path and solutions: (Multi Dwelling Units, Fiber to the premises, Fiber to Terminals and Fiber from the Central Office to all locations)
Responsible for planning, organizing, and directing all operations with respect to installation support, service and major moves, adds and changes.
Responsible for continuation of service revenue in assigned territory.
Coach safety.
Coach and develop employees
Engage Customer Education on All Services

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