EDUCATION CERTIFICATIONS
*Certification currently pending

New Horizons Orlando • CompTIA A+* • ICND Part 1* / ICND Part 2*
Cyber Security Professional Track | 2014 • CompTIA Network+* • VMware ICM 5.5*
Certification program focused on industry standard modalities • CompTIA Security+* • Certified Ethical Hacker*
such as Microsoft, CompTIA, Cisco, VMware, etc. • CompTIA CASP* • Installing & Configuring Windows 7*

Full Sail University
Film and Digital Media | 2012 SKILLS
A comprehensive education in lighting, production, and directing
for feature films, utilizing the equipment and facilities. Cyber Security Customer Service Microsoft Exchange
Win XP/Vista/7&8 Home & Business Networking Domain Environments
System Configuration Home & Business Security Serverxxx-xxx-xxxx
Flint Northern High School Managing Desktops Client Management Document Management
High School Diploma Upgrading Client Systems Troubleshooting & Repairs Server Systems & Applications
Hardware Maintenance Critical Thinking Military Leadership
Cisco Applications Ethical Hacking Project Management

EXPERIENCE
Bright House Networks| Orlando, FL
Service Technician I
October 2015 - June 2016
Troubleshooting Bright House Networks equipment in a customer's home and customer-owned equipment that may be connected. Installed system traps to
prevent theft of service and validate customers are only receiving services ordered at time of install. Resolve subscriber service issues from the tap that feeds
the subscriber to the television, customer devices and equipment, HSD Modem, any BHN installed device or customer phone.

Florida Hospital | Orlando, FL
Support Center Specialist
May 2015 - July 2015
Responsible for providing technical assistance and support related to computer systems, hardware, or software within the Florida Hospital Network among
Doctors, Nurses and Physicians. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. Creates trouble
tickets, request tickets and change orders that are dispersed to the proper department for further troubleshooting - if the result requires higher escalation.

Convergys | Orlando, FL
Technical Support Representative
December 2014 -May 2015
Tasks include handling questions via phone addressing hardware, software, cable, internet or telephone related issues, reporting/escalating issues through the
appropriate channels, effectively communicating (verbal and written) information with team members and customers, diagnosing and providing a path to resolv-
ing various technical issues, proactively identifying ways to avoid recurrence of customer issues by improving processes, reviewing technical articles, and
reccomending changes, striving to meet highest level of customer satisfaction by resolving customer issues a professional and timely manner, multitask through
multiple software systems while troubleshooting with customers, and additional responsibilities as business needs dictate.

New Horizons CLC | Orlando, FL
Tech Support Specialist - Intern
October 2014 - December 2014
Classroom PC set up for technical courses from Microsoft, Cisco, VMware, CompTIA and more. Responsibility included user account set up in Active Directory,
printers install and configuration, and exporting user settings from Windows XP to Windows 7. Ensured proper configuration for network connectivity and used
dual-boot for multiple operating systems as required for day and evening IT technical classes. Configure and troubleshoot software, hardware, and connectivity