Education: Computer Information System
Penn Foster College – Online
Graduate in 2015

Computer Information System
San Jose City College
San Jose, CA 95126
1998 – 1999

Certificates: A+ January 2012
CompTIA

Lenovo Desktop/laptop June 2012
Lenovo Computer

DCSE Certificate December 2011
DELL

HP Expert One October 2012
Hewlett Packard

Toshiba September 2012
Toshiba Computer

Work Experience:

PCM Sarcom Inc. May 2012 - Present
Nationwide Insurance
Break/fix Technician

Supporting hardware warranty to Nationwide insurance computers
Answer phone calls from End users and help the users on the phone
Re-image drive and install software for deployment using WinPE3.0
Install Applications onsite and remotely on the user computer
QC in the build center before deployed to the user

Insight Global-DELL January 2012 – January 2012
Computer Tech

Pre stage Legacy Laptops
Refresh new laptop
Migrate user folders from legacy to new laptops
Install the laptops

SmartSource Inc – DELL August 2008 – September 2008
Computer Tech

Deployed Computer for VA clinic, Installed software
Assisted the technicians with installation of software, modems and drives
Tested software and computer equipment
Performed upgrades on exiting computer systems.

G4S Security February 2007- March 2012
American Electric Power
Physical Security Officer

Protect building entrances and exits
Hold security audits
Preparing and documenting incident reports
Monitoring and operating control room
Answering phone call