Areas of Expertise & Core Competencies

Builds mutually beneficial Identifies and develops talent.

internal/external relationships. Emphasizes revenue and expense

Focuses heavily on customers' targets leading to firm

needs. profitability.

Establishes and maintains strong Demonstrates excellent oral and

supplier and vendor written communication skills.

relationships. Characterizes honesty, and

Develops sound business practices integrity. Uncompromising ethics.

and identifies viable markets. Manages layers confidently;

Breaks down problems, and delegates direction and follows up
applies sound analytical skills promptly.

towards resolution. Demonstrates innovative

Interprets financial information, leadership skills.

and takes appropriate action. Manages time wisely, strength

Extremely experienced with legal based on organizational ability.

issues, including laws and Flexible, adaptable; seeks team
regulations. consensus when applicable.

Determines change through
process of continuous
improvement, "Kaizen."

Achievements

Identified and acquired top ten high-value clients for division, and focused on
maximizing those accounts by building honest, mutual relationships leading to
multi-million dollar increase in sales revenue.
Boosted customer satisfaction ratings by more than 18% in under 24 months
leading to improved retention; created strong customer base that was both wide
and deep.
Success of innovative initiative key to sustaining business during economic
downturn.
Cut regional operating budget by 10% per year by engaging employee involvement,
and focusing attention on cost cutting measures.
Developed and led execution of strongly targeted business plan; Construction
Division grew by more than $6,000,000.00 in its first full year as a separate
business.
Increased new and used equipment sales by 700% by hiring, training, and
motivating experienced sales and aftermarket staff.
Named Project Manager of Charlotte start-up. Lead the renovation of a rundown
property, purchased all new equipment and furnishings, designed the layout of
property, hired and trained new staff, managed all inventory, and launched store
including successful entrance in to the Charlotte and western NC market.

Experience

General Manager

Jan 2013 to Apr 2014

ACT Construction Equipment - Charlotte, NC

Promoted to position due to expertise and previous accomplishments.

Allocated, evaluated, and managed all human, physical, and financial
resources of division leading to cohesive team of productive professionals,
additional sales, and increased revenue.

Envisioned, and executed overall business plan, ensuring environment of
optimized growth and customer satisfaction without sacrificing integrity.
Plan led to strong customer-dealer relationships with substantially
increased sales.

Directed Charlotte location from conception to launch; achieved double
digit growth in market share by identifying specific segments; recognized
by industry as leading dealer in eastern US region.

Within eighteen months of start-up achieved multi-million dollar revenue
growth; success gained attention of numerous global manufacturers.
Personally chaired discussions involving addition of new product lines, and
advised executive leadership team on economic viability.

Led sales and aftermarket teams to ensure targeted growth, including that
company's reputation and image were consistent with core values, and
business relationships were not compromised. Brand became stronger in
the market and customer acquisition increased by double digit
percentages.

Worked closely with factory reps and Business Managers to maintain open
relationship. Met monthly, quarterly, and yearly with all manufacturers to
ensure dealership was aligned with shared goals and expectations.

Regional Operations Manager

Mar 2005 to Jan 2013

Atlantic Coast ToyotaLift - Wilmington, NC

Oversaw business activities conducted in the 15 county, Eastern North
Carolina ITA.

Project Leader that increased revenue in all divisions by average of 15%
per year by concentrating on customer satisfaction, response times, parts
on hand, and targeting a specific rental market.

During time period of 2005 through 2013 earned numerous Toyota
President's awards for meeting or surpassing critical goals and standards.
As intended, dealership grew by 33% requiring new larger location,
additional staff, and increased inventory.

Growth also led to planning of additional branch location to address the
need for more markets (named Project Manager for start up of Charlotte
location in May 2012).

During recession, championed customer based and expense saving
initiatives; frequently asked to deliver motivational talks to other
leadership and personnel. Led to broad focus to cut costs by conserving
energy, fuel, and established renewed focus on efficiencies. Applied
process of Kaizen to garner results.

Led regional Parts, Service and Rental divisions, including providing Sales
support, ensuring market share and brand recognition. Drove message
through weekly chaired discussion groups and conference calls aimed at
keeping mission front and center.

Concentrated on six primary business drivers: customer service, employee
retention and development, operations, profitability, corporate relations,
and regional growth; concentration achieved ongoing business success and
growth.

Operations Manager - Business Leader

Jan 1996 to Mar 2005

Bolivia Lumber Company - Navassa, NC

Directed plant operations with emphasis on production; exceeded year
over year production and revenue goals.

Oversaw plant activities including relationships with customer and vendor
accounts, purchasing, shipping and receiving, and coordinating contract
help - gained much valuable experience building relationships.

Established goals with regards to sales revenue, production volume, and
quotas. These goals ensured deployment of lean manufacturing principles,
and provided necessary metrics and measurements.

Responsible for maintenance of production equipment, machinery, and
rolling stock. Gained experience in mechanical engineering and
maintenance.

Established and enforced policies and procedures as related to operations,
leading to better morale, and increased productivity.

Supervised Human Resource functions, and established OSHA compliant
policies and procedures. Safety was number one priority.

Managed staff of 35 employees, including production and maintenance
staff, logistics, and administrative personnel - became efficient at
communicating within a diverse work force.

Applied cognitive solutions to production procedures, methods and
problems as well as machine and mechanical configurations. Achieved
improved productivity, expense reduction, and profit.

Education

Certificate of Completion, Management
Crestcom International - Winston-Salem, NC

Executive Certificate Program
University of North Carolina Wilmington - Wilmington, NC

AA, General Studies
Cape Fear Community College - Wilmington, NC

Diploma, Building Trades and Maintenance