Penn Hills Vocational

CERTIFICATIONS: TWIC card, PEC Gulf-safe card

Employment History

July 2013-Present

Current: Digital Reception Services- Satellite Installation

Calling each customer to give them a status of your estimated time of arrival and keeping them updated throughout the day

Upon arrival, introducing yourself to the customer and confirming the scheduled work

Evaluate job site to assess optimal placement of satellite dish and communicates with customers to review the installation process

Troubleshoot DISH systems to determine the appropriate resolution for reported problems with usage

Provides customer education regarding system usage

Confirm system is working and customer's expectations have been met

Close jobs in accordance with DRS policies and procedures

While on-site, maintaining a safe and clean work environment

Effectively interact verbally with our customers providing an excellent customer experience for every DRS customer

Use your problem-solving and technical skills to guarantee all work is professionally done

Manage the administrative processes including van inventory and appropriate documentation

Offer consultative in-home products and solutions to assist the customer, such as surge protectors or other similar items.

Professionally maintain your company-issued vehicle

Effectively manage your assigned inventory

September 2012-

June 2013: Intergraded Technical Group- Subcontract Comcast Field Tech

Performs reconnects, requested and non-pay disconnects, and changes of
service, while adhering to: Comcast procedures and safe work practices,
NEC and NESC requirements, and local ordinances in order to provide (or
remove) services to the customer. Pre-wires single dwelling units and
multiple dwelling units (MDUs) in order to provide ready hook-up
capabilities at the time of moving in.

Completes associated paperwork with each work order in a timely manner in order to ensure all details of the work are recorded for entry in the customer’s account once the work is checked in.

Performs service calls. Reviews all requested services with the customer in order to ensure understanding and agreement. Troubleshoots the drop from the tap to the customer’s equipment. Installs and removes converters in order to provide customer with upgrades or downgrades in service and determines acceptability of service by reviewing picture quality following connection of cable service in order to provide the best possible service for the customer.

Provides the customer with materials regarding channel lineup, use of converter, and company policies as they relate to the customer as well as demonstrates these skills in order to educate the customer on the use of the equipment and company guidelines.

Cleans, maintains, and stocks vehicle and equipment in order to be prepared perform required duties. Inspects existing ground or makes new ground according to the National Electrical Code (NEC) in order to protect employees, customers, and equipment from electrical shock or damage.

Applies knowledge and skills of training on the job in order to prepare for transition to the next level and performs other duties as requested by Supervisor in order to achieve departmental goals and objectives.

Ability to use basic cable installation tools and hand tools and perform jobs from high places (on poles and roofs,) including climbing poles with proper equipment (safety belt, strap, climbers,) ladders, and bucket trucks (18 to 20 feet,) as determined by the system’s requirements. Reads general system layouts from blueprints, basic knowledge of mathematics, cable television products and services.

Knowledge of the National Electrical Code (NEC,) the National Electrical Safety Code (NESC,) the Occupational Safety and Health Act (OSHA), various state and local codes including G.O. 95 and G.O. 128, (when applicable,) and the policies and procedures for CATV installation activities.

Communicates with customers in a clear and straight forward manner. Proven ability to work independently and to prioritize and organize effectively.

Manipulates connectors, fasteners, wire and use hand tools, works in areas with exposure to moderate noise levels.

Lifts and carries loads of 70 lbs. or more, works in confined spaces such as crawl spaces or attics, works while standing 50 -70% of the time and performs work near power lines and electricity.

Drives company vehicle in performance of duties in a safe and responsible manner while working and traveling in inclement weather.

March 2011 -

August 2012: Manos Pools -Foreman

Ensuring that all work completed meets or exceeds the customer’s

requirements and high-quality standards of Pool Tech.

Directing, training and controlling the activities of construction personnel

reporting to him/her.

Directly working as a part of the production crew to effectively and

efficiently complete projects on time and within budget

Coordinating production activities between the Superintendent, Sales

Person, Project Manager and the Customer.

Maintaining a high level of commitment to successful job completion in all

construction personnel.

Monitoring the use of materials at the job site to eliminate waste

Ensuring the return and proper accountability of all excess material when

a job is completed.

Mediating conflicts between reporting personnel.

Ensuring that work is performed in a manner that protects the health and

safety of all employees and is in compliance with government and

company safety requirements.

Responsible travel to/from job sites – this could include overnight travel.

Has the physical capability of handling, lifting and moving weights up to 95