Specialties:

• Software Strategy Development / Implementation 
• System integration
• Software validation
• Project Management
• Relationship building 
• Supplier Management
• Change Management

PROFESSIONAL EXPERIENCE

UniversITY OF MIAMI, Coral Gables, Florida 04/2013 – 10/2016
Sr. Project Manager, Information Technology Project Management Office

Leading enterprise-wide initiatives for the Coral Gables and Medical campuses. Mentor project managers in the use of project management tools and processes.

Collaborated on process redesign and tool selection for ITIL Service Catalog offerings.

Managed the ServiceNow upgrade projects for versions FUJI and Geneva.
Represented the PMO on the Office365 implementation project for the Coral Gables and Medical campuses.
Manager of the Change Management Board (CAB) for Coral Gables and Medical campuses.
Currently managing the ServiceNow service catalog implementation and ServiceNow Orchestrations implementation.

Managed a University wide Integration tools selection process. Based on recommendations from the Gartner Group, formed committees to develop criteria for several proof of concept demonstrations from selected vendors. The vendors were scored based on performance and the selections were forward to the IT Executive Team for action.

Developed a new process allowing users to allocate virtual servers using Azure and VMWare. The application for cloud provisioning enables users to request virtual servers through the ServiceNow service catalog.

UniversITY OF MIAMI, Coral Gables, Florida 11/2010 – 04/2013
Director, Third Party Applications

Responsible for the selection, implementation, and support of vendor supplied / packaged systems. Primary point of contact for all applications in the third party applications portfolio. Coordinated projects involving vendor supplied systems. Provided project planning and analysis on all projects involving vendor supplied / packaged systems. Lead evaluation, analysis of, and recommendation for new application and technology solutions as applicable.

Managed numerous systems upgrade projects, including Timekeeping (Kronos), Point of Sale (Micros). CRM (Blackbaud).
Delivered 56 projects in a 12-month period, capably maximizing budgets up to $1.5M for initiatives completed over periods ranging from 2 months to 2 years,
Minimized disruptions and downtimes, leveraging ITIL management practices for change, incident, and problem management strategies to help facilitate system operability. Performed post mortems and root cause analysis.
Assessed existing and future system capabilities as a direct contributor to organizational business planning, teaming with external vendors to rectify issues, minimize risks, and formulate strategies to meet long-term requirements.
Managed a $500k+ project to upgrade the hardware and software. Virtualized the servers.
Managed a $500k+ project to upgrade the hardware and software. Virtualized the servers and added disaster recovery.
Participated in building the IT project management office (PMO). Defined and developed IT project management best practices, processes, and policy to ensure alignment with University strategy and goals.

UniversITY OF MIAMI, Coral Gables, Florida 05/2006 – 11/2010
Assistant Director, Applications Systems Development

Managed and executed projects, leveraging analysis skills to identify and recommend viable application and technology resources based on user requirements. Guided assigned personnel in project completion as a recognized and knowledge resource. Updated relevant stakeholders on project progress through well­ crafted reports, routinely meeting multi-phase deadlines. Executed budgets, administered programs, and oversaw 3 direct reports as well as up to 20 project personnel. Ensured fulfillment of all SL.As.

Managed the financial aid system and the student loan system. Additionally served as a programmer and dba.
Managed the support of financial aid and student loans systems - 3 staff.
Managed the Blackbaud fund raising system implementation budget $1.5 million. This system was used for the most recent fund raising campaign at the University of Miami. Final amount raised was over a billion dollars.
Directed the installation of a web front end on the legacy Development & University Relations System (DUR) using ASP.net and sqlio programs.
Implemented the Sigma client server financial aid software (prosam).

Note: Promoted numerous timed from initial hire as Computer Operator III to more recent position Project Manager

Education and Training

UNIVERSITY OF MIAMI, Coral Gables, Florida

Executive Masters of Business Administration

Miami Dade Community College, Miami, Florida

Associate of Arts Degree in Computer Science

Associate of Science Degree in Business Data Processing

Naval Amphibious Base, Little Creek, Virginia.

United States Military School of Music

Microsoft Certified Technology Specialist (MCTS)

Certified Information Systems Security Professional (CISSP)

Professional Development

Project Manager Professional (PMP)

Scrum Master, Scrum Alliance

ITIL-Foundation Certification (V3)

ITIL-Operational Support and Analysis (V3)

ITIL-Service Offerings and Agreements (V3)

Lean Six Sigma – Yellow Belt

ServiceNow Administrator -

Professional Affiliations

Project Management Institute (PMI)

Scrum Alliance

Technical Skills

Microsoft Productivity Suite (Word, Excel, PowerPoint), MS Project, MS Visio, Daptiv PPM, ServiceNow

Languages and Tools: Visual Studio, .Net Framework, C#, Asp .NET, JSP, Visual Basic, XML, Java Script, HTML, COBOL

Databases: DB2, IDMS, MS SQL

eter F. Bartow xxx-xxx-xxxx Page 4
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