• American Intercontinental University Bachelor of Science Information Technology/Network Administration

Work History:

Capgemini Consulting/Outsourcing
Pensacola, FL
Feb 2016 to Present
Help Desk Technician
Technical support for 3M Medical Hardware devices. Technical Support for Windows environments and 3M software database. User credential verifications, product training support and dispatch.

Staley Technology Inc.
Pensacola, FL
Feb 2015 to Dec 2015
Data Technician II
HIPPA, OSHA 10 certified
Served as project team leader for telecommunication media, Access Points, Network system rack, fiber, CCTV systems installation and configurations of point of sales, workstations and printer for major projects and organizations across south east. 

CompuCom:
Pensacola, FL
March 2014 to Oct 2014
Support of POS systems for Walmart, Home Depot and Winn Dixie etc.

Independent Contractor:
Pensacola, FL
2013 to 2014
In support of IST Inc. and KForce repair, desk side support of POS systems, Desktops, printers, servers, Imaging and software distributions

Advance Tech Support:
Boca Raton, FL
Feb 2013
Technical Customer support providing software resolutions and virus removal for clients.

IBM
Dubuque, IAxxx-xxx-xxxx
Software Management Support and software distribution for SCCM, BIgFix and Tivoli, Remedy

Delta Airlines
Atlanta, GAxxx-xxx-xxxx
Desk side support and Implementation of desktop and laptop devices