Corporate Trainer

Proven productivity Track Record

Strong Interpersonal Skills

Skilled Multi-tasked

Professional Experience Bechtel Engineering, RMWT, Talescend,Power Engineers Inc. Contractor- (AT&T & Google & Century Link) Full time, Sprint Nextel, Sprint PCS, Sprint United. 17 years experience in Telecom in multiple positions from July 2000 to Current.
Make Ready Engineer/Contractor ( FTTH)
Fielding for utility projects for fiber to the home

Experience in Pole Loading Analyst for make ready design.

Work with O-CALC and SpidaCalc program software.

Performed Aerial cable route design·

Gathered data for Utility Poles Applications using Conventional (Stick and Wheel) or GIS Based (GPS, Camera, Laser, etc.)·

Strand Mapping Underground Outside Plant Engineering·

Perform FOC route design - field notes·

Gather DOT Permit Field Notes· Conducted Existing Utility Location Investigation,

Telecommunications Inside Plant Engineering· Duties included surveying buildings/structures and establishing cable routes and equipment installations· I possess the ability to prepare and document field drawings and measurements of OSP work packages accurately.

APPS for FTTH-Weaver, Biarri.

ROW-Validated with Team for Major Clients in Fl- area 9,9,595,680 linear foot &131,081 parcels of the clients for Design in the Right of Way for accuracy and constructability.

Responsible for Training newcomers i.e. Field Engineers for use of specified unique processes, applications and Tablet devices. Technically savvy

Responsible for completing my area walk downs in an expedient manor. Top producer on Team for completions.

Major Account Enterprise Telecom Manager -
Responsible for retaining business through mining and growing accounts with wireline/wireless subscribers base within the business and/or state and local public sector account space. Sells, services, and grows the subscriber base based on geographic/vertical characteristics as defined by management.

Through solutions based selling and account management, analyzed customer needs, identifies and customizes wireless/voice/data products and services to maintain and grow accounts.

Increased revenue generating sales pipeline, which consists of active accounts.

Works within a team environment and partners with the solutions sales support team to develop account strategy and close business.

I was accountable for a high volume of customer calls and maintenance of assigned accounts to achieve all quota metrics

Deemed Top Sales producer. Created strategies to develop and expand existing customer based sales, which resulted in a 200% increase in monthly sales.

I personally established and won hundreds of new Major Business accounts for Sprint.

Managed a portfolio averaging 900 plus accounts generating 350 million dollars in revenue annually.

Sam’s Club Orlando FL Aug 2004 to Oct 2005
Manager
Addressed customer inquiries and resolved complaints. Directed and supervised employees engaged in sales, inventory taking and reconciling cash receipts. Maintained daily records of all transactions. Conducted Outside Sales B2B Acquisitions. Trained staff to deliver outstanding customer service. Addressed and corrected sales staff communication issues in a tactful and effective manner. Worked closely with the district manager to formulate and build the store brand.
Sprint PCS Orlando FL Aug 2003 to Aug 2004
Sales Coach /Trainer
Responsible for coaching/training Teams of individuals to reach metric requirements and sales goals.
Sprint PCS Orlando FL June 2002 to Aug 2003
Sales Acquisitions III LMG
Responsible for Converting Customers to Annual Contracts in PCS wireless early years. Assisted customers by trouble shooting and finding solutions within their wireless network.
Sprint PCS Orlando FL July 2000 to June 2002

Corporate Technical Trainer
Trained new hires in various technical applications along with sales and soft skills.
Implemented Training for the start-up of 3 PCS call centers, Tallahassee, Atlanta and Jacksonville for Customer Care and Retention.
Systems knowledge
Extensive experience with Microsoft Suite software: Word, Excel, Outlook, and Office 365(Plus). Salesforce,. Adobe Acrobat (PDF's). Spida Calc, Ocalc, Weaver, Biarri,
Web conferencing: Webx, Go to meeting
Education
Winthrop University – Associates
~References Available upon Request