Provide support for cable and telecommunications networks including repairs, upgrades, and new build outs.

Responsible for project onsite including site design, system integration into existing network while overseeing and assisting hardware and custom cable installation and testing including variety of coax, fiber, cat6, and DC power cable.

Responsible for installing DC power from network equipment to BDFB including cable and BDFB components, custom cable install with labels and stitch to standard.

Worked with Cisco cBR8, combiners and splitter chassis, RCD and FCD, TX and RX, and Harmonic chassis.

Data Technician II
Staley –June 2015 to April 2016

Install, service, and support LAN/WAN network and data devices, switches, routers, blade servers, storage servers, VOIP, Cisco wireless AP’s, Cash registers and wraps, Ethernet cameras and encoders.

Site trainer for new hires and temps, work with PMs on pilot sites to assure SOW is correct and most efficient process is being followed. Current on safety courses, Lift certified, and OSHA10 certified, Passport for travel outside US.

Travel unsupervised full time inside/outside USA, Job site lead, oversee five employees and temp employees on average. Travel on short notice and long periods of time.

Work on low voltage, helper for electrical division install UPS backups and transfer switches, service calls, and single phase installs.

Work on low voltage and install UPS backups and transfer switches, service calls, and helper for electrical division installs when needed.

Wire Technician III
at&t –Jan 2014 to 2015

Maintained last mile of network including build out of WAN/LAN network for IP based platforms including custom built cabling and hardware installation.

Safety oriented, completed defensive driving courses, pole climbing/mid span (Gaf & ladder), tool & equipment safety, first aide & CPR, asbestos.

Field Service Technician
PS Kustoms, Bluff City, TN –2010 to Present

Perform installation & support for police, fire, and medical vehicle equipment including Motorola Radio’s (base, mobile, and repeater), vehicle GPS tracking, emergency lighting, K-9 cage, and electronic controls, including antenna repairs/ replacement. Supported scanner programming, sales, rental repairs for NASCAR events.

Work with low voltage power supply and standby/ backup power units.

NTAC Network Engineer II
Ericsson Incorporated, Norcross, GA –2009 to 2012

Perform isolation and restoration for platform outage events impacting messaging including 3rd party and international services.

Remote/ onsite hardware/ software support for a variety of Sun Servers, HP Blade Servers including HP EVA storage, F5 and Cisco Load Balancers with Solaris and Linux Red Hat.

Migration of iDEN post pay and prepay customers from OpenWave to Acision while sustaining both platforms.

Working with vendors to implement new products and services while keeping existing platform on up to date software patches and revisions. Work with vendors to provide resolution and restoration for platform issues including onsite escort and support for EMC storage vendor for organizations not having onsite personal.

Prepare and perform Change Management and Control (CMC) activities, including identifying the fault, creating action plans, creating MOPs, working with vendors and customers to determine scheduling and implementation with minimal customer impacts

Manage the open issue tickets. Perform after hours on-call duties. Work directly with large account customers to resolve messaging related issues.

NTAC Network Engineer II
Sprint Nextel Corporation, Overland Park, KS - 2007 to 2009

Completed ATP and OPAC for several of the regional locations core for PII and Qchat.

Primary support for PII core nodes EMS, EMA, HSP, SLF, along with regional PSC nodes.

Performed day to day support for PII platform including after hours on call duties.

Managed vendors during implementation and day to day support roles.

Prepare and perform CMC activities, including identifying the fault, creating action plans and MOPs, working with vendors and customers to determine scheduling and implementation with minimal customer impacts

Network Analyst III
Sprint Nextel Corporation, Overland Park, KS - 2000 to 2007

A leader supporting the iDEN/ CDMA NOC centers in daily operations and disasters such as 9/11/2001, hurricane Katrina, Northeast power outage.

NOC SME in a lead role. Performed manager duties, mentored new hires.

Implemented new ticketing systems.

Completed testing and turn up for SONET and DWDM fiber rings.

Supported environmental issues for cell sites, pop sites, and regens.

Worked with FCC in support of cell towers and event notification for FCC reportable events.

Performed manager duties, mentored new hires.

Work with facilitator to develop and manage SLAs and TOAs.

Noted vendor equipment is Nortel, Alcatel-Lucent, Motorola, and Ciena.

Supported environmental issues for cell sites, pop sites, and regens this included remote monitoring of 65K facilities for all AC and DC power plant components for proactive, preventive and reactive support, HVAC and fire systems.

EDUCATION

Associates Degree in Electronic Engineering Technology, September – 1993
ITT Technical Institute, Knoxville, Tennessee

1000 hours of training by Sprint University and Sprint Nextel Corporation vendors

500 hours of training by at&t for job specific equipment and safety

80 hours training for safety defensive driving, ladder and lift, OSHA10