LANs, Routers, Switches Dameware, VMware
VPN Windows Remote
MS Office TCP/IP

Comp TIA Network + Certification 2010

Job Experience
May 2014 – July 2014 Home Saving Bank And Loan Youngstown, Ohio
Network Support Administrator
Handled all calls that would come in to the office and troubleshoot them.
Sent Calls to level two support when needed.
Added users to groups and gave permissions through active directory
Unlocked user, reset passwords for all systems such and windows and internal software,
when users would lock themselves out.
Re-imaged computers when new users were added or computer needed to be replaced
Ran backups daily for servers at the end of each day before close of business.
Would travel to branches when on-site visits would be needed.

Nov. 2013 – May 2014 Technagroup Boardman, Ohio
Field Service Technician

Fielded service calls determined if the customer could be given assistance via remote, if
not a site visit was needed.
Maintained records of all work orders that were completed as well as in progress.
Checked backups for multiple customers every morning, and would troubleshoot any issues
that may have occurred.
Aug. 2012- Nov. 2013 Trumbull Community Action Program (TCAP) Warren, Ohio
Technical Support Specialist
Handled phone calls that came in for issues with other departments regarding computers
and printers.
Maintained a logged for any and all of issues that came into my department
Ran nightly backups for servers and computers
Prioritized job orders that came in according to department and time of which I could get to the job in a timely manner.
Fielded any new equipment that came in
Set up equipment such as projectors, computers, and slides for assemblies.

1023 Shannon Road, Girard, Ohio 44420 •xxx-xxx-xxxx •

Jan. 2012- Aug. 2012 Data Com North Lima, Ohio
Cable Puller
Pulled cable such as Category 5 and Category 6 as well as Fiber Optic cable
Set up security systems with DVR’s and cameras
Terminated all new and old cable on Data Racks.

Jan. 2008-Nov. 2011 U.S. Army Hunter Army Airfield, Georgia
Information Systems Operator/Analyst
Experience in SharePoint portal such as updating the portal and allowing users rights to add and use authorize portions of the portal depending on their daily duties
Knowledge with Active Directory which includes adding and deleting users.
Familiar with setting up and tearing down teleconference on both a secure and unsecure network.
Strong Skills in backing up and restoring users profiles.
Troubleshooting any issues that came up at any time

1/2012 - 3/2014 ITT Technical Institute Youngstown, Ohio
Associate of Applied Science
Network Systems Administration (IT Infrastructure)

Last Resume Update August 4, 2014
Address Girard, Ohio
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Resume File Noufer-Tim.docx 20.96 kB

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