TECHNICAL SKILLS

• Problem Identification/Analysis
• Quick Mastery of Platforms and Technology
• Multi-tasking
• Windows Server 2000/XP/VISTA/2003/2008
• MAC OS X
• Exchange 2000/2003/2007/2010
• Active Directory
• Office Communication Server 2007(Lync)
• Windows NT/2000/XP/Vista/7/8
• Microsoft Office Suites
• Lotus Notes
• Altiris
• CISCO IOS
• Blackberry Enterprise Server
• Monitoring
• PC/Mac Laptop & Desktop Support & Repair
• Disaster Recovery
• Broadband network troubleshooting
• Coaxial / Cat 5 Cabling
• Customer Service and Field Sales
• V.O.I.P
• MS Office
• OpenOffice applications
• Symantec Antivirus
• McAfee Antivirus
• PC Anywhere
• Norton Ghost
• Timbuktu
• LANDesk
• Eudora
• Android OS
• Ubuntu Linux
• Red Hat / Fedora Linux
• Remote Computer administration (RDP)
• Telephone based verbal technical support for PC’s and Handheld Devices.
• Remedy Ticketing system and Unicenter Ticketing System

CERTIFICATIONS

Microsoft Certified, A+, CNA, GO95, & I.T.I.L.

PROFESSIONAL EXPERIENCE

N.A.S.A – Jet Propulsion Laboratory Pasadena Ca.                           May 2014 - present

Assistant Administrator Media Relations

• Mac & PC laptop & Desktop support
• Maintain the highest information security protocols.
• Backup user data LTO SanMP backup
• Perform Audio-Video assistance to presenters during lecture presentations.

Direct TV                                                                                                                            July 2011 – May 2014

System Support Analyst

• Conduct updates and maintenance on 2000/2003/2008 servers
• Provide PC laptop & Desktop hardware support to 130 local users in-person, over the phone, and remotely
• Excelled in an environment where trouble ticket flow was in upwards of 35 tickets a day
• Support network and local printers
• Troubleshoot network connectivity problems
• Provide administration support for Outlook
• Resolved issues with in-house web applications such as SharePoint, Citrix, and webmail
• Configured Blackberries, IOS, and Android devices for email

General Dynamics Information Technology                                                            October 2008 – July 2011

Systems Administrator

• Conduct updates and maintenance on 2000/2003/2008 servers
• Provide PC laptop & Desktop hardware support to 130 local users in-person, over the phone, and remotely
• Support network and local printers
• Closes tickets where ticket flow was on average, 30 tickets a day
• Troubleshoot network connectivity problems
• Provide administration support for Outlook
• Resolved issues with in-house web applications such as SharePoint, Citrix, and webmail
• Configured Blackberries, IOS, and Android devices for email
• Maintain the highest information security protocols.
• Repair software and connectivity issues by remote access via LANDesk client

N.A.S.A – Jet Propulsion Laboratory                                                                     March 2008 - October 2008

PC Support analyst

• Mac & PC laptop & Desktop support (Telephone)
• Troubleshoot wireless and wired network connectivity problems.
• Maintain the highest information security protocols.
• Repair software and connectivity issues by remote access via Timbuktu
• Backup user data and import the data back after reinstallation.
• Troubleshoot V.P.N connectivity.
• Email administration (Eudora Outlook and Thunderbird)
• Troubleshoot issues with web based applications like oracle and meeting maker

US Army Department of Defense (TEKsystems)                                                            Oct 2007- March 2008

PC Technician

• Manage users in active directory
• Troubleshoot wireless and wired network connectivity problems.
• Maintain the highest information security protocols.
• Install all software with compliance to DoD standards.
• Backup user data and import the data back to systems after reinstallation.

Charter Communications                                                                                January 2000 – November 2006

Broadband Services Technician III / Desktop Support

• Installed, maintained Digital Television Services, Cable Modems and V.O.I.P products.
• Installed RG6 RG59 RG11 coaxial cable.
• Configured and setup business and residential wireless networks.
• PC/ Mac support including software and hardware troubleshooting/maintenance.
• Netgear and Linksys router / switch-hub installation, configuration and troubleshooting
• Network and stand alone printer installation, configuration, and troubleshooting.
• Performed network security audits and security practices to keep network secure.
• Field customer service, sales, and upgrades.

EDUCATION

Computer Education Institute Riverside, CA                                                                                             1998

Certificate: Computer Networking Program

Completed the extensive hands-on, Network Technologies training program

A+ / MCP / CNA / GO95 / Apple Services Tech / BBT 3

East L.A. Skill Center Los Angeles, CA                                                                                                                 2001

Completed: G-O 95 Cable Telecommunications certification program.

The training included aerial cable clearance codes and service pole climbing.