desktop support technician / network admin

TECHNICAL SKILLS

 

  • Problem Identification/Analysis
  • Quick Mastery of Platforms and Technology
  • Multi-tasking
  • Windows Server 2000/XP/VISTA/2003/2008
  • MAC OS X
  • Exchange 2000/2003/2007/2010
  • Active Directory
  • Office Communication Server 2007(Lync)
  • Windows NT/2000/XP/Vista/7/8
  • Microsoft Office Suites
  • Lotus Notes
  • Altiris
  • CISCO IOS
  • Blackberry Enterprise Server
  • Monitoring
  • PC/Mac Laptop & Desktop Support & Repair
  • Disaster Recovery
  • Broadband network troubleshooting
  • Coaxial / Cat 5 Cabling
  • Customer Service and Field Sales
  • V.O.I.P
  • MS Office
  • OpenOffice applications
  • Symantec Antivirus
  • McAfee Antivirus
  • PC Anywhere
  • Norton Ghost
  • Timbuktu
  • LANDesk
  • Eudora
  • Android OS
  • Ubuntu Linux
  • Red Hat / Fedora Linux
  • Remote Computer administration (RDP)
  • Telephone based verbal technical support for PC’s and Handheld Devices.
  • Remedy Ticketing system and Unicenter Ticketing System

 

CERTIFICATIONS

 

Microsoft Certified, A+, CNA, GO95, & I.T.I.L.

 

PROFESSIONAL EXPERIENCE

 

N.A.S.A – Jet Propulsion Laboratory Pasadena Ca.                           May 2014 - present

Assistant Administrator Media Relations

  • Mac & PC laptop & Desktop support
  • Maintain the highest information security protocols.
  • Backup user data LTO SanMP backup
  • Perform Audio-Video assistance to presenters during lecture presentations.

 

Direct TV                                                                                                                            July 2011 – May 2014

System Support Analyst

  • Conduct updates and maintenance on 2000/2003/2008 servers
  • Provide PC laptop & Desktop hardware support to 130 local users in-person, over the phone, and remotely
  • Excelled in an environment where trouble ticket flow was in upwards of 35 tickets a day
  • Support network and local printers
  • Troubleshoot network connectivity problems
  • Provide administration support for Outlook
  • Resolved issues with in-house web applications such as SharePoint, Citrix, and webmail
  • Configured Blackberries, IOS, and Android devices for email

General Dynamics Information Technology                                                            October 2008 – July 2011

Systems Administrator

  • Conduct updates and maintenance on 2000/2003/2008 servers
  • Provide PC laptop & Desktop hardware support to 130 local users in-person, over the phone, and remotely
  • Support network and local printers
  • Closes tickets where ticket flow was on average, 30 tickets a day
  • Troubleshoot network connectivity problems
  • Provide administration support for Outlook
  • Resolved issues with in-house web applications such as SharePoint, Citrix, and webmail
  • Configured Blackberries, IOS, and Android devices for email
  • Maintain the highest information security protocols.
  • Repair software and connectivity issues by remote access via LANDesk client

 

N.A.S.A – Jet Propulsion Laboratory                                                                     March 2008 - October 2008

PC Support analyst

  • Mac & PC laptop & Desktop support (Telephone)
  • Troubleshoot wireless and wired network connectivity problems.
  • Maintain the highest information security protocols.
  • Repair software and connectivity issues by remote access via Timbuktu
  • Backup user data and import the data back after reinstallation.
  • Troubleshoot V.P.N connectivity.
  • Email administration (Eudora Outlook and Thunderbird)
  • Troubleshoot issues with web based applications like oracle and meeting maker

US Army Department of Defense (TEKsystems)                                                            Oct 2007- March 2008

PC Technician

  • Manage users in active directory
  • Troubleshoot wireless and wired network connectivity problems.
  • Maintain the highest information security protocols.
  • Install all software with compliance to DoD standards.
  • Backup user data and import the data back to systems after reinstallation.

Charter Communications                                                                                January 2000 – November 2006

Broadband Services Technician III / Desktop Support

  • Installed, maintained Digital Television Services, Cable Modems and V.O.I.P products.
  • Installed RG6 RG59 RG11 coaxial cable.
  • Configured and setup business and residential wireless networks.
  • PC/ Mac support including software and hardware troubleshooting/maintenance.
  • Netgear and Linksys router / switch-hub installation, configuration and troubleshooting
  • Network and stand alone printer installation, configuration, and troubleshooting.
  • Performed network security audits and security practices to keep network secure.
  • Field customer service, sales, and upgrades.

 

 

 

 

 

 

 

EDUCATION

 

Computer Education Institute Riverside, CA                                                                                             1998

Certificate: Computer Networking Program

Completed the extensive hands-on, Network Technologies training program

A+ / MCP / CNA / GO95 / Apple Services Tech / BBT 3

 

East L.A. Skill Center Los Angeles, CA                                                                                                                 2001

Completed: G-O 95 Cable Telecommunications certification program.

The training included aerial cable clearance codes and service pole climbing.

 

 

Last Resume Update June 14, 2014
Address fontana, california
E-mail lock Locked
Phone Number lock Locked
Resume File Updated-resume-will-farr-2014.doc 56 kB
Years Experience 16

Experience

see resume
see resume
Jun 1998 - Current

see resume

Education

see resume
see resume
Jun 1997 - Current

see resume

Contact Candidate

Login or purchase this resume contact details.