Background Summary

Positive, results-driven, and innovative individual with proven success in balancing operational efficiencies and business growth with client satisfaction, offering more than 7 years' progressive and stable experience with world-class, organization. Take pride in ability to effectively combine corporate objectives and values with personal and professional goals and work ethics. Employ proactive management and strong leadership techniques to generate accomplishment-driven workplace environment, resulting in employee loyalty. Build and foster strategic business relationships with C-level executives, maintaining customer satisfaction at all levels.

• DHCP • TCP/IP

• BGP • EIGRP

• MPLS • Qos

• BASH • Windows 2012 r2

• AD DS • Remedy

• CA Spectrum• VRF

Objective

Position requiring Information systems experience. Professional with 7+ years’ experience in telecommunications and information technology management. Strengths in organization, written and oral communication, technology, project management, critical thinking, troubleshooting, problem analysis and resolution, customer service, and personnel management/training skills.

• Authorized to work in the US for any employer

Work Experience

State of New Jersey, Ewing, NJ

IT Operations Consultant / Network Support, 2014 to Present

Implement, maintain, and repair routing, IP switching, firewalls, and remote access protocols.

Create reports on up time, bandwidth usage, server utilization, and other key metrics.

Monitor automated and end user incident and outage reporting, troubleshoot, and resolve problems on cisco 9000 series switches and ARS Routers. Comprehensive understanding of networking (LAN/WAN), Server and Blade technologies, SAN and NAS, Email, SQL Databases, VMWare, Clustering, Backups and Telecommunications.

Provide direct agency support when required mainly PowerShell scripting and IOS

Detect and analyze environmental alarms and escalate alarms.

Answer incoming telephone calls to NOC and refers appropriately.

Utilize telephone and trouble ticket database to notify Technicians of alarms and equipment outages.

Monitors the network for operating issues involving failures, degradation, and event correlation. Takes corrective action to ensure connectivity and minimize downtime. Administer Hadoop cluster health monitoring and deploy Map Reduce v2 (MRv2 / YARN), including all YARN daemons

Troubleshoot software issues including but not limited to: e-mail, network connectivity, Wi-Fi, and VPN

Inform manager or supervisor in a clear, concise, and timely manner of any customer or technical issues

Provided first line troubleshooting support for central data center, Windows servers, and SQL, VMware, UNIX, Share Point, and Exchange servers. Walk clients through configuring TCP/IP, BGF, MPLS, NX/OS, Trunk ports, and Services processors.

Cricket Wireless, Burlington, NJ

Network/Desktop Support, 2011 to 2014

· Responsibilities. Provide live desk-side support to end users. Provide live support for all computing devices and peripherals. Provide live teleconference support. Setup, maintain and breakdown employee workstations. Order, deploy, maintain and retire computer hardware and software inventory. Document all inventory management activities. Manage help desk personnel, demand and process. Manage IT vendor interactions. Document and execute change requests. Design, develop, and manage solutions utilizing mostly Cisco, Microsoft, VMware, and EMC technologies.

· Monitor, maintain, and suggest design improvements to existing network infrastructure. Ensure production documentation is accurate and up to date. Network administration and support (including data backup, security management, user account management, e-mail systems, connectivity, mobile device management, and internet access).. Provide second level support to the end users and provide after-hours support for the business as they relate to specific IT projects or major incidents.

· Provide direct support to other technology teams. Manage several vendor relationships. Develop automated solutions through the use of scripting to streamline certain processes. Mentor junior members of the team. Manage several IT projects. Other duties as assigned

Work Experience

MTS Inc., Burlington, NJ

Lead Asset Disposition Consultant/ Technical Support, 2010 to 2011

· Create and continually enhance corporate and approved franchise asset management processes within the policies and guidelines of accounting practices. Batch processing. Suggest recommendations to support corporate and franchise acquisitions, recovery plans and revenue enhancement proposals. Collaboration with key stakeholders for the management of assets with projects under construction and in operation.

· Perform audit and compliance validation of assets, including hardware and software installations. Provide reports in collaboration with key stakeholders to define asset deliverables. Forensic investigation of missing or unaccounted assets. Perform hardware and software license reporting to track spending within asset tracking process.

· Develop process and methods to track, disperse and control IT assets within Corporation. Uncover savings through process improvement and/or strategic decision making of IT Assets. Perform tasks required to account for and report on IT inventory. Maintain accountability and compliance for all purchases of IT Assets through process adherence. Complete required tasks with input from business and technical resources within agreed upon time frames. Develop and maintain productive relationships with customers, partners or joint asset owners. Perform inventory receiving activities such as unloading assets and stocking shelves.

C3I Inc., Morristown, NJ

Network Support, 2009 to 2010

• Develop an understanding of the numerous process flows to other IT systems, create and maintain user accounts. Create Help Desk tickets in the remedy ticket tracking system, provide an initial acknowledgement to the end user validating receipt of the ticket. If possible resolve ticket, communicate resolution to the end user and obtain customer sign-off before closing ticket. If unable to resolve thoroughly document ticket with actions taken in an attempt to resolve and escalate ticket in accordance with.

• Assist users with account creation, accessing and using IT systems. Update Standard Operating Procedures documents to adapt to new system functionality or configuration changes. Receive, triage and route tickets to Tier 2 Help Desk according. Analyze, log and track issue and problem tickets related to interlink application. Compile and organized data for monthly status reports. Provide trend analysis and metrics to the Company based on gather data and monthly status reports.

• Provide daily written and oral communications, make recommendations for improving documentation. Ensure compliance with security procedures for data handling, participate in planning sessions for process improvement.

Education

Diploma, Computer Network Systems, 2004

Drake College of Business, Elizabeth, NJ

GPA: 4.0, Major GPA: 4.0

• Technical Diploma in Local and Wide Area Networking, Knowledge of: Optical Carrier (OC) levels from 51.8 Mbps (OC-1) to 9.95 Gbps (OC-192),