Since 1997, FurstPerson has helped global companies with the challenge of identifying reliable, high performing candidates for their customer-facing jobs. FurstPerson may be the only assessment provider that is 100% focused on designing and developing assessment tools for customer contact jobs, spanning contact centers, retail, hospitality, field services, sales, and back-office jobs.
FurstPerson's story begins in 1997 in Chicago when the company provided temporary staffing solutions to contact centers in Chicago. Searching for ways to improve employee retention, FurstPerson started to develop analytical models linking employee project tenure to the hiring process. Eventually FurstPerson began developing assessment tools to better select candidates. In 2002, FurstPerson exited the temporary staffing market to focus on its web-based talent selection tools and services. Today, FurstPerson is a leading provider of science based talent assessments, tools, and services for customer facing positions like service, sales, and support roles with active implementations in 25 countries.
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